Code of Conduct
All are welcome at Meow Wolf. We offer a variety of supportive services and accessibility options when you visit Meow Wolf Santa Fe’s House of Eternal Return.
Our projects are intended for all visitors to enjoy through cross-ability play and exploration. Due to the nature of exploration and nonlinear storytelling, each participant — regardless of ability — will have a different experience in our spaces.
We are dedicated to providing a harassment-free experience for all staff and guests at Meow Wolf, regardless of gender and gender identity, sexual orientation, ethnicity, nationality, race, age, religion, disability, neurodiversity, physical appearance, or other protected category. For the safety of our staff, guests and art, please respect the following rules:
- All persons and belongings are subject to screening prior to entry.
- We reserve the right not to allow any bags or other items inside the exhibit.
- Any unattended items will be dealt with as Meow Wolf considers appropriate.
- Smoking or vaping of any kind is not permitted except in designated outdoor smoking areas.
- All persons under the age 18 must be accompanied by a parent or legal guardian after 10pm.
- Service animal means a dog or miniature horse that is trained to do work or perform tasks for, and to assist, an individual with a disability. All other animals, including emotional support, comfort or companion animals, are not considered service animals.
- Service animals should remain on a leash or in a harness and under the control of the owner at all times.
- Tickets, credentials, annual passes, and other entitlements are non-transferable, revocable and void if altered and may be non-exchangeable or non-refundable depending on the ticket policy.
- Tickets must be used by the same person on all days during its period of validity and are not valid for special events that require a separate admission charge.
- Applicable ticket and valid identification confirmation are required for entry.
- Guests are encouraged to report any inappropriate behavior to the nearest employee, security guard, or manager.
- We reserve the right to refuse service to anyone.
At Meow Wolf Santa Fe, our entrance, lobby, restrooms, and the exhibition’s first floor are accessible and navigable by wheelchairs, scooters, walkers, or crutches.
Some areas on the exhibition’s first floor may require additional navigational guidance from our docent staff, who are always available to help our participants have a great experience. In most cases, there are multiple ways to enter an area on the first floor, so don’t be deterred if one path is inaccessible. This may lead you to the discovery of a new route! Keep exploring!
Please note: There are no elevators or lifts to the exhibition’s second floor. The second floor is also more challenging to navigate, including steps up/down and narrow passageways.
If you are unable to fully explore the exhibition (including companions and caretakers) we offer 30% off your admission price. Please ask anyone wearing a staff badge to contact the Manager on Duty when you arrive — or email santafehelp@meowwolf.com — for assistance with your discount. Currently, accessibility discounts are not available for online purchases.
Our experiences can be enjoyed through a variety of senses. If you would like descriptive assistance, please ask anyone wearing a staff badge to contact the Manager on Duty.
Service animals are welcome. Please see below.
Please be aware that our exhibit features a number of steps up and down, as well as a variety of flooring textures that may restrict mobility. Explore with caution!
If you are unable to fully explore the exhibition (including companions and caretakers) we offer 30% off your admission price. Please ask anyone wearing a staff badge to contact the Manager on Duty when you arrive — or email santafehelp@meowwolf.com — for assistance with your discount. Currently, accessibility discounts are not available for online purchases.
A number of the videos featured in our exhibition offer closed captioning, though some do not.
We encourage participants who require hearing assistance to contact an employee wearing a staff badge to contact the Manager on Duty for available accommodations.
Please ask anyone wearing a staff badge to contact the Manager on Duty when you arrive — or email santafehelp@meowwolf.com — for assistance with your discount. Currently, accessibility discounts are not available for online purchases.
If you are unable to fully explore the exhibition (including companions and caretakers) we offer 30% off your admission price. .
Meow Wolf Santa Fe has a variety of accessible restroom options for our participants. We provide:
- Weapons of any kind including firearms, pocket knives, pepper spray, large chains, spiked jewelry, etc.
- Objects or toys that appear to be a firearm or weapon
- Any illegal substance
- Outside Food, Beverage, gum and alcohol (excluding unopened baby food jars, baby formula or breast milk). All liquids including water must be disposed of prior to entering. Water bottles can be refilled inside.
- Strollers must remain outside in our designated stroller parking or returned to a vehicle. The designated stroller parking is unsecured and in the elements - use at your own risk. Guests with disabilities who need to remain in a stroller during their stay should visit Guest Services or Information Desk in order to obtain the appropriate identifying tag
- Backpacks, luggage, or bulky items should be left in your vehicle or at coat check
- Fireworks and explosive and/or flammable objects
- Horns, whistles, megaphones or artificial noise makers
- Recreational devices including but not limited to remote-controlled toys, skateboards, scooters, skates, bicycles or shoes with built-in wheels
- Folding chairs
- Face covering or masks other than those required for health, safety, or religious reasons
We reserve the right to prohibit the use or storage of any other items not listed above that we determine may be harmful or disruptive, in our sole absolute discretion.
- Intoxication
- Sneaking in any restricted item
- Unauthorized access or entry into backstage areas or areas designated for employees only
- Taunting, abusive, or disruptive language with staff or other guests
- Obscene or offensive gestures with staff or other guests
- Wearing clothing items or displaying tattoos with threatening or offensive words, imagery or symbolism
- Making others uncomfortable with unwelcome sexual attention or engaging in inappropriate physical contact
- Fighting, throwing objects or engaging in horseplay
- Defacing, destroying or stealing Meow Wolf property
- The sale of goods or services, or display of goods or services, unless prior written approval has been obtained
- The distribution of printed or recorded materials of any kind unless prior written approval has been obtained
- Engaging with other Guests or impeding operations while posing as or portraying any character in costume
- Unauthorized events, speeches, or use of any flag, banner, sign or other material for commercial purposes or as part of a demonstration
- Photography, videotaping or recording of any kind or otherwise engaging in any activity for unapproved commercial purposes
- Soliciting money or other contributions or donations unless prior written approval has been obtained
- Selling admission tickets to Meow Wolf unless prior written approval has been obtained
We reserve the right to prohibit any other activity that we determine may be harmful or disruptive, in our sole and absolute discretion. Violators will be asked to leave and may be cited for trespass or violation of any laws.
