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In light of the Colorado Governor's orders to cancel events with more than 250 people to slow coronavirus’ spread, we have postponed Dark Palace. We will be refunding tickets 100% and this will be processed automatically in the next few days.
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FAQ
What time does Dark Palace begin and end each day?

Dark Palace takes place the following times:
Thurs. April 9, 7:30PM - 2AM 
Fri. April 10, 7:30PM - 2AM
Sat. April 11, 7:30PM - 2AM

What's an acceptable form of identification?

‍No special exceptions or arrangements can be made for those who don’t have acceptable IDs. 
‍The following are acceptable forms of ID:

  • Any valid and current US government-issued driver’s license or ID card (hard copy) containing a photograph and date of birth.
  • Any valid and current US or foreign government-issued passport or passport card containing a photograph and date of birth.
  • Temporary DMV documents proving you are currently renewing a license—ONLY if accompanied by an expired license.
  • IDs that are not government issued, lack a photo, and/or don’t have a date of birth will not be accepted. 
Can I come and go anytime?

You can enter anytime after the doors open. Re-entry is forbidden.

How old do I have to be to enter?

18+, no exceptions. Valid ID is required, please see above.

I bought a weekend pass and can't come on Saturday. Can I lend/sell my wristband for that day?

No. You have to leave your wristband on in order to gain re-entry for the days you attend.

What is the venue for Dark Palace?

National Western Complex, 4655 Humboldt St, Denver, CO 80216
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Is the venue ADA accessible?

Yes. There are dedicated areas for wheelchair users on both stages, ADA designated parking outside of the venue, and avoidable stairs between stages and art installations. There are permanent accessible ramps to every level in the event.

Will there be food?

Yes.

Can I get water on-site?

Yes, there will be water for purchase as well as fountains and coolers at the event.

Is this a western or a rave?

Depends on how you party.

Is there parking?

Yes, there is a paid parking lot adjacent to the venue.

Will there be set times in advance?

Check back in for set times closer to the event.

Will there be a coat check?

Yes, we have a paid coat check.

Will the coat check be limited?

Yes, coat check will be limited, first-come first-served.

Are rave whistles classy?

Depends on the timing.

Do Dark Palace tickets provide entry to House of Eternal Return in Santa Fe, New Mexico?

No.

Can I buy tickets at the door?

Yes. You can buy tickets at the venue or online.

What should I bring?

Some suggestions:

  • A soft reusable water bottle or CamelBak, empty upon entry.
  • An open mind.
  • Comfortable shoes. 
  • ‍YOUR TICKET!!!!
  • An acceptable form of identification.
What can't I bring?

By attending Dark Palace, you give consent to be searched throughout the duration of the event.
‍The following items are forbidden:

  • Illegal drugs and paraphernalia.
  • Marijuana, THC products.
  • Outside water bottles that contain liquid.
  • Outside alcohol, food, and beverages.
  • Hard metal/plastic water bottles.
  • Laser pointers.
  • Large purses, bags, backpack.
  • Pets. 
  • Weapons.
Are rave beacons and flow toys allowed?

Yes, you can bring in your rave beacons and flow toys.

How many stages does Dark Palace have?

Two.

Will alcohol be sold on-site?

Yes.

I have a weekend pass wristband and I removed my wristband. Can I have another one?

No. No exceptions.

I have lost something. Who do I contact for Lost & Found?

[email protected] during the party through Sunday, April 12.

What is your refund policy?

Meow Wolf has a strict no refund policy for event tickets. The only exception is artist cancellation or other acts of god that requires the cancellation of the show.

Is acid the raviest sound?

Yes.

What is the camera policy?

Non-professional, non-commercial personal photography is permitted. Photography on the dancefloor is discouraged. No cameras with interchangeable lenses are permitted inside the venue.

I bought my tickets from another site besides the official ticket link. Is that legit?

Probably not. If Meow Wolf’s ticketing site links to another site, that site is legitimate. Otherwise, the ticket is illegitimate. Illegitimate tickets will not be accepted at the door.

Can I step outside to have a smoke?

Yes, Dark Palace will have an outdoor area for a smoke or breath of fresh air.

Will there be live animals?

Of the human variety, certainly.

I'm a member of the media and would like to get a press or photo pass for this event, how do I apply for one?

Press and photo passes will be distributed by our team by application. Check back here for updates on when applications will be available.

Is this the first Dark Palace?

No, this is the second! Check out Dark Palace 2019 here.

Everyone is Welcome / Harassment is Forbidden
We want our experience to feel welcoming, inclusive and physically safe.
‍
We want Dark Palace to be a safe event for everybody, regardless of gender, gender expression, sexual orientation, disability, physical appearance, body size, race, age or religion.

We do not tolerate harassment of attendees, venue staff, or event organizers in any form.

If anyone engages in harassment, we will take appropriate actions to keep Dark Palace a safe environment for all users. This includes expelling the offender from the event with no refund.

If you experience or witness harassment, or if someone makes you or anyone else feel unsafe or unwelcome, please report it to Dark Palace staff or security as soon as possible.
Unacceptable Behaviors
Harassment includes, but is not limited to:
  • Unwelcome sexual attention.
  • Deliberate intimidation, stalking, or following.
  • Inappropriate physical contact.
  • Offensive comments related to gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, religion.
Users asked to stop any inappropriate behavior will be expected to comply immediately. Intoxication is not an excuse.
Getting Help
If you observe someone violating one of our policies, please speak to event staff or security as soon as you can.

If you don’t feel confident coming to speak to us directly, please send us a DM on our Twitter (@MeowWolf) or Instagram (@Meow__Wolf); we will keep these messages confidential and monitor these throughout the event. Anything you tell us will be in confidence. If there’s something you want to bring to our attention after the event you can email us at [email protected]

We will be happy to help you contact security, law enforcement, support services, or provide other assistance to make you feel safe for the duration of the event.

Neither Meow Wolf nor our contractors are exempt from this policy, so if there’s anything that makes you feel uncomfortable, please let us know: we will listen and act on it.
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