General Meow Wolf FAQs
Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. We create immersive, multimedia experiences that transport audiences of all ages into fantastic realms of storytelling. Our work is a combination of jungle gym, haunted house, children’s museum and immersive art exhibit. We established in 2008 as an art collective and our first permanent exhibit House of Eternal Return opened in Santa Fe in 2016. We will be opening our second permanent exhibit Omega Mart on February 18 2021. Find out more about Meow Wolf »
We chose it together! At the very first meeting of the collective in 2008, everyone present put two words into a hat. We then picked two random words out of the hat and got “Meow Wolf” and thus, this whole wild experiment was born!
The House of Eternal Return in Santa Fe, NM is our original location. We have other Meow Wolf exhibition spaces: Las Vegas opened on February 18 2021, and Denver will open in 2021. In 2019 we opened a dark ride, The Kaleidoscape, in Denver.
Find the latest info on the opening of Omega Mart here, and the re-opening of House of Eternal Return here.
No, Meow Wolf is not a 501(c)3 nonprofit. Meow Wolf is a Public Benefit Corporation (B corp) with a dual bottom line for social impact and profit.
Meow Wolf has received economic development funds from the City of Santa Fe and the State of New Mexico as well as funding from private investors. Meow Wolf is also funded by its ticket sales, merchandise sales, and other revenue streams.
You can apply for all our current open positions here!
Meow Wolf is committed to being a visionary public benefit corporation by supporting systemic social change and well-being through the arts. We wouldn’t be here without tremendous support from our community. We value giving back through volunteerism, philanthropy and our annual DIY Fund. We are actively supporting the efforts of many organizations and non-profits primarily in the communities we serve that provide creative and inclusive opportunities for all. Read more about our philosophy here.
Meow Wolf was built on artist collaboration and we are proud to emphasize local artist collaboration in all of our new projects. We’re especially interested in prioritizing artists and narratives from underrepresented and underserved communities, this includes emerging artists, DIY makers, women, people of color, the LGBTQIA+ community, seniors, and people with disabilities. If you would like to work with us check out our Artist Engagement page and consider submitting a portfolio!
Meow Wolf strives to be a visionary public benefit corporation by supporting systemic social change and well-being through the arts. We wouldn’t be here without tremendous support from our community, and value giving back through volunteerism, philanthropy and our annual DIY Fund. We are actively supporting the efforts of many organizations and non-profits primarily in the communities we serve that provide creative and inclusive opportunities for all. Read more about our philosophy here.
As we are not a non-profit but a certified B Corporation we do not accept volunteers. We are proud to pay our artists and employees a living wage.
We are currently working on a formal internship program. Stay tuned!
Please apply to collaborate with us by filling out the form here.
Pick a day and buy tickets online.
Check health & safety guidelines for compliance
Arrive and park
Gather your group and tickets
Join the check-in line at your time slot
Complete health check
Have fun*
*Note: “Fun” is relative
For each order placed, you can purchase up to 8 tickets for General Admission, Children and Senior/Military.
There is no time limit. Once visitors are inside the exhibit, they are free to explore House of Eternal Return at their own pace. We do have a strict no re-entry policy, so once you leave the building you won't be allowed back in. Also, hours of operation are variable, please check our website for current information.
We recommend you arrive 10 min before your chosen time slot. If you miss your check-in time, please speak to the staff member at the door who will assist you.
No. You can only visit Float Cafe and the Gift Shop once you have been through the health screening process, checked-in and been granted access to the exhibit.
Yes! We encourage everyone to have the QR code ready to be scanned via smartphone.
Timed Ticketing allows our guests to purchase tickets online for entry to House of Eternal Return for a specific hour of the day. Time slots are made available every 20 minutes after the exhibit opens. When purchasing your ticket(s) online, you can select from any check-in time that is not sold out*.
*Note: To provide the best experience with minimal wait times, for every guest, we sell a set number of tickets for each time slot.
If you can't make your check-in time, email us at santafehelp@meowwolf.com to exchange your ticket for a different date or time.
Our operations remain the same, rain or shine. Please plan accordingly for the possibility of inclement weather.
Please check in with door staff for accommodations.
Yes. No exceptions. If you are planning a visit and think members of your group might be arriving at different times, we suggest ordering your tickets separately.
Yes, take as many as you like! Photos and media taken inside of Meow Wolf are permitted for personal use only. The display or sale of any such media is strictly prohibited.
Please note that GoPros and other professional-grade photography equipment are prohibited.
Visit our website and look for the next time slot opening, purchase a ticket, and return for your check-in time!
No. Please leave all strollers, luggage, backpacks, bulky coats and other large items in your vehicle. If you are unable to leave them in a vehicle there are token operated lockers available in the lobby, and a stroller parking area outside. Meow Wolf is not responsible for lost or stolen items.
Yes we do! Please visit our Contact Page and let us know what you lost.
We do not give refunds or credits for tickets unless necessitated due to COVID-related issues. However, tickets purchased through meowwolf.com can be changed up to 24 hours prior to arrival with no change fee to modify. An additional cost applies for dates with higher ticket prices or to change to a different ticket type. No refund or credit is given for changes from dates with higher prices to dates with lower prices.
We have a new health and sanitation program to ensure a safe reopening. Click here to access all the details about our safety plan.
House of Eternal Return is Meow Wolf’s first permanent art installation located in Santa Fe, NM. HoER is a mind-bending, interactive, explorable art experience featuring over 70 rooms of interactive, hands-on art for people of all ages.
Guests spend an average of 90 minutes inside the exhibit but we recommend you plan for at least 2 hours. There's a lot to see!
You can find our most up-to-date hours here.
No vaping is allowed inside the building or exhibit. Guests are subject to search upon entry.
They pull warm colors forward and push cool colors back giving things a 3-D appearance, especially under blacklight. They will enhance many things in the exhibit but they are not required. They cost $1 and can be purchased on-site during your visit or as an add-on when you purchase your ticket online.
We're here to stay! House of Eternal Return is a permanent exhibition.
Fourteen months.
No. There may be parts of the exhibit that kids might not like, but nothing is intended to be scary.
backpack into the exhibit?
No. Please leave all strollers, luggage, backpacks, bulky coats and other large items in your vehicle. If you are unable to leave them in a vehicle there are token operated lockers available in the lobby, and a stroller parking area outside. Meow Wolf is not responsible for lost or stolen items.
There is no map or guide, however, due to COVID-19 safety measures, some spaces will be "one way" only or closed. A lack of map or guide is intentional and we encourage visitors to explore and discover the exhibit in their own unique ways.
Meow Wolf strives to be a visionary public benefit corporation by supporting systemic social change and well-being through the arts. We wouldn’t be here without tremendous support from our community, and value giving back through volunteerism, philanthropy and our annual DIY Fund. We are actively supporting the efforts of many organizations and non-profits primarily in the communities we serve that provide creative and inclusive opportunities for all. Read more about our philosophy here.
Yes, however, masks other than those required for health and safety are not permitted inside the exhibition.
It is appropriate for all ages. Children ages four and under enjoy free admission!
All minors must be accompanied and supervised by a guardian over 18 years old.
Yes, take as many as you like! Photos and media taken inside of Meow Wolf are permitted for personal use only. The display or sale of any such media is strictly prohibited.
Please note that GoPros and other professional-grade photography equipment are prohibited.
Yes we do! Please visit our Contact Page and let us know what you lost.
Yes, the exhibit is updated regularly.
The bowling alley closed a decade ago and the building sat vacant until Meow Wolf came along. There is no bowling anymore and all the bowling lanes were stripped out before we took possession of the building.
The first floor of the exhibit, which features the majority of the installation, meets ADA standards and is accessible. More on accessibility at House of Eternal Return here. Please contact santafehelp@meowwolf.com if you have any other questions.
There is street parking on Rufina Circle. Please do not park in any lots other than the Meow Wolf parking lot -your car may be towed.
Meow Wolf offers discounts on admissions tickets for children, seniors, military personnel, people with certain accessibility issues, and New Mexico residents. Other discounts or promotions may be implemented at various times. Please be prepared to show your ID when you check-in.
Yes. Take the New Mexico Rail Runner Express to the Santa Fe Depot. Then take the #2 Bus south on Cerrillos to Siler Rd. Walk south on Cerrillos, then west on Calle del Cielo and look for the giant red robot in our parking lot.
Check out Santa Fe's Visitor Guide for more information about things to do and places to go.
If you are interested in a private rental, fill out our form here.
Tortilla Flats, Cafe Castro, Second Street Rufina Taproom, The Plaza Cafe, and Dr Field Goods Kitchen are all a few blocks away.
Due to COVID-19 some exhibit spaces are closed or modified to encourage social distancing.
We have a health and sanitation program to ensure a safe opening. Click here to access all the details about our safety plan.
Pick a day and buy tickets online
Check our health & safety guidelines online
Arrive 10 minutes before your check in time slot
Put on your mask
Gather your group and make sure you have your tickets ready
Join the check-in line at your time slot
Complete a health check
Have fun*
*Note: “Fun” is relative
For each order placed, you can purchase up to 9 tickets. If your group consists of 10 or more people, visit our Group Sales page for more information.
There is no time limit. Once you're inside the exhibit, you are free to explore at your own pace. We have a strict no re-entry policy, so once you leave Omega Mart, you will not be allowed back in.
For best results we recommend you arrive 10 minutes before your chosen time slot.
If you are more than 15 minutes late for your check in time, you’ll need to talk with an Omega Mart clerk to see if we can still accommodate you.
You must have a ticket in order to enter Omega Mart and may not enter prior to purchasing a ticket and completing the check in process. There are restrooms available in AREA15, as well as dining and bar options. The Gift Shop is accessible to the general public area within AREA15.
Yes! However, checking in will be quicker for everyone if you have your QR code ready to be scanned via smartphone or printed ticket. Smartphone tickets may be screenshot in advance in case of connectivity issues at entry. We do offer public WiFi.
Timed Ticketing allows you to purchase tickets online for entry to Omega Mart at a specific time. Time slots are made available every 20 minutes. When purchasing your ticket(s) online, you can select from any check-in time that is not sold out*. Hours of operation are variable, please check our website for current information.
*Note: To limit capacity and provide the best experience for every guest we sell a set number of tickets for each time slot.
Tickets purchased through meowwolf.com can be changed up to 24 hours prior to arrival. There’s no change fee to modify, but an additional cost applies for dates with higher ticket prices, or to change to a different ticket type. No refund or credit is given for changes from dates with higher prices to dates with lower prices.
Tickets are nonrefundable and nontransferable. Please contact vegashelp@meowwolf.com for assistance.
Please contact that seller with any questions, refund requests, etc. We can only provide information about tickets purchased through meowwolf.com.
Not yet, but once we open, we will have a box office on site where you are welcome to purchase your tickets. We do not sell tickets over the phone. However, we always encourage you to purchase in advance to guarantee availability. If you need assistance please contact us at vegashelp@meowwolf.com or call (725) 241-6300.
Yes. No exceptions. If you are planning a visit and think members of your group might be arriving at different times, we suggest ordering your tickets separately.
We have snacks and drinks (including alcohol) available for sale in our bar. If you’d like to eat before or after visiting we recommend stopping by The Beast or Oddwood Bar, located inside AREA15.
Yes, however, for safety reasons masks and costumes that obscure your face are not permitted inside the exhibition.
Yes, the first floor of our exhibition is ADA accessible and navigable by crutches, walkers, wheelchairs or scooters, but some areas may require additional navigational guidance from our staff (they are here to help!). There is almost always more than one way to access an area, so do not be deterred if one path is not accessible! We do have an elevator to get to the second floor. Some areas on the second floor are much more difficult to navigate due to steps up/down and narrow passageways/tunnels.
Areas with flashing lights are located behind clearly labeled doors.
You do not need to coordinate any ADA accommodations with staff prior to your arrival - just know that we are here to help however we can.
We offer an accessibility discount in certain circumstances. Inquire in person at the Box Office.
Please contact vegashelp@meowwolf.com if you have any other questions or click here to see more info about accessibility.
AREA15 has several large parking areas, all easily accessible from W Sirius Avenue.
Recommended: Due to high parking demand and limited parking spaces, we recommend you use ride share service or taxi when visiting AREA15. If you plan to drive to AREA15, give yourself 20-30 minutes before your ticket time to find a parking spot and enter AREA15.
No Way. We are dedicated to providing a harassment-free experience for all staff and guests at Omega Mart, regardless of gender and gender identity, sexual orientation, ethnicity, nationality, race, age, religion, disability, neurodiversity, physical appearance, or other protected category.
You will be denied entry or ejected for the following reasons:
- If you possess or use illegal drugs.
- If you appear intoxicated.
- If you try to sneak in restricted items.
- If you use taunting, abusive, or disruptive language with staff or other guests.
- If you use obscene or offensive gestures with staff or other guests.
- For those who present as women, your nipples may not be exposed or covered only with pasties.
- For those areas of the body where coverage is required, the coverage must be fully opaque. Sheer or partially see-through clothing does not constitute coverage.
- Thongs worn as outerwear are not permitted.
- If you are wearing inappropriate clothing, or displaying clothing, tattoos or other items with threatening or offensive words, imagery or symbolism.
- If you make others uncomfortable with unwelcome sexual attention or engage inappropriate physical contact.
- If you fight, throw objects or engage in horseplay.
- If you destroy or steal Meow Wolf property.
Our staff have been trained to intervene where necessary to help ensure everyone visiting Omega Mart has a safe and positive experience. Guests are encouraged to report any inappropriate behavior to the nearest team member, security guard, or manager. We reserve the right to refuse service to anyone.
It is appropriate for all ages. Children ages four and under enjoy free admission!
Please speak to an Omega Mart clerk if you need any ADA or medical accommodations.
Yes! This is why we recommend purchasing your tickets as far in advance as possible. Once you have purchased tickets for your chosen time slot you will be guaranteed entry. Due to COVID-19 we are currently operating at limited capacity and with limited hours.
“I show up early. I show up late. I got a ticket from 1998.” — Anonymous Poet.
We have a health and sanitation program to ensure a safe opening. Click here to access all the details about our safety plan.
Some exhibit spaces may be closed or modified to encourage social distancing, but the majority of the exhibition remains open.
Omega Mart is Meow Wolf’s second permanent installation located in Las Vegas, NV. Omega Mart is a 52,000 square foot immersive storytelling experience. You are encouraged to interact with the art as well as read and watch pieces within the exhibition to understand the hidden narrative of the space.
No. House of Eternal Return is in Santa Fe, NM.
It took 3 years to build the exhibit. We opened our doors in February, 2021.
Guests usually spend 1-½ to 2 hours in the exhibit on their first visit.
You can find our most up-to-date hours here.
For the safety of our staff, guests and to keep the exhibit clean, the following items are not allowed in the building.
- Weapons of any kind including firearms, pocket knives, pepper spray, large chains, spiked jewelry, etc.
- Outside food, beverages or alcohol
- Gum
- Flasks and containers
- Vape pens or electric cigarettes
- Cigarettes, cigars, or pipes
- Illegal drugs
- Markers, stickers or spray paint
- Strollers
- Backpacks, purses, and bags larger than 8” x 8”
- Skateboards
- Heelys shoes
- Cameras with removable lenses or professional recording equipment
- Laptop computers or tablets
- GoPros and other professional-grade photography equipment.
- Umbrellas
- Selfie Sticks
- Any live animal that is not a certified service animal (Nevada State Statute: NRS 426.097)
- Costumes with masks that obscure your entire face
- Any item that challenges public safety per our Security Manager.
Guests are subject to search upon entry.
No vaping or smoking allowed inside the building or exhibit.
Omega Mart is a permanent exhibition, but things might change between visits. We regularly make additions, do upgrades and invite artists to create new rooms in the exhibit. We recommend you visit every year to see what we've been up to.
It is appropriate for all ages. The exhibit is not intended to be scary, but there may be parts of the exhibit that some kids might not like.
Some guests might feel overstimulated or overwhelmed while inside the exhibit. Children or those with sensory issues might benefit from having earplugs or noise canceling headphones. If needed, you can always take a break in our bar area then reenter the exhibit.
No. Please leave all strollers, luggage, backpacks, bulky coats (weather permitting) and other large items in your vehicle. Meow Wolf is not responsible for lost or stolen items.
There is no map or guide however, due to COVID-19 safety measures, some spaces may be "one way" only or closed. We don’t have maps, as we want guests to explore and discover the exhibit in their own unique ways.
If you are interested in visiting with a group, please click here.
Anyone under 18 will need to be accompanied by an adult.
Please be advised that slide participation requires guests to be wearing clothing made of non-slippery fabric (such as denim or cotton) and closed toe, closed heel shoes. Guests not wearing the appropriate attire will not be permitted on the slides for safety reasons. Examples of inappropriate clothing for slides include: sandals, flip flops, stilettos, heels higher than 2 inches, mules, crocs, any shoe in which the toe or heel is exposed, leggings, lycra, spandex, polyester, satin, silk, rayon, nylon, acetate, viscose, and similar materials. Guests must be 48" tall to ride the slides.
Yes, take as many as you like - with or without flash! Photos and media taken inside of Omega Mart are permitted for personal use only. The display or sale of any such media is strictly prohibited.
If you want to rent Omega Mart for a photo or film shoot, click here.
Yes we do! Please check with an Omega Mart clerk before you leave. After your visit, fill out the form on our Contact Page and let us know what you lost.
Omega Mart is a unique place for a wedding, cocktail soirée or 100th birthday. If you are interested in a private rental, please inquire here.
Omega Mart offers discounts for children, seniors, military personnel and Nevada residents. Please be prepared to show valid ID for Nevada Residency and Senior/Military status. We occasionally run other promotions, which you can find out about by signing up for our mailing list or following us on social media.
We do not offer or honor discounts from websites like slickdeals.net, discounts.com, retailmenot.com, etc.
Yes. Please refer to the City of Las Vegas bus route for more information.
Reach out to vegashelp@meowwolf.com, we’ll ensure the right people see your message!
For the health and safety of our staff and other guests, everyone must wear a mask. If you won’t wear a mask, you can’t come in. If you take off your mask once inside, you will be asked to leave.
You and your party will need to leave AREA15 immediately. We will refund your tickets. Please ensure your party is healthy before coming to visit us. Come back and see us when you are all healthy.
You and your party will need to leave the Meow Wolf location immediately. We will refund your tickets. Please ensure your party is healthy before coming to visit us. Come back and see us when you are all healthy.
We have a health and sanitation program to ensure a safe reopening.
You definitely should not come to the House of Eternal Return or Omega Mart.
Meow Wolf has a strict no refund policy for event tickets. However, If you purchased a ticket for an event that was cancelled by the artist or another act of god (COVID-19, hurricane, flood, earthquake, rift in the multiverse, etc.) you will be issued a refund automatically.
No, we don’t accept vertical IDs from New Mexico.
Yes. Children under 15 can attend a show if they are accompanied by their parent or guardian. All children must have a ticket.
If you purchased your tickets through a different person or company (craigslist, stubhub, vivid seats, some random guy named Greg, etc) the ticket might be illegitimate. We can only guarantee entry if you purchased your tickets directly from Meow Wolf. Illegitimate tickets will not be accepted at the door and you will need to contact the person/company you bought the tickets from.
A ticket confirmation will be emailed to you. If the ticket hasn’t appeared in your email’s inbox, please check your spam folder.If the transaction has appeared on your credit/debit card, you’ve probably successfully purchased a ticket. Email us and we’ll look your ticket up.
No, all advance ticket purchases must be done online.
Yes, simply transfer your ticket to another person by printing the ticket and giving the physical print out to them or emailing it to them.
For most events, the exhibit is open until 8pm. Check the ticketing page for your specific show to see how long it will be open.
Yes, non-professional, non-commercial personal photography is permitted though not encouraged. You cannot bring a camera with removable lenses or professional recording equipment.
The venue is standing room only unless it’s specified that the show is seated. However, if you need a chair because of any ADA or medical accommodations please check in with the front desk when arriving so accommodations can be made.
For everyone's comfort and safety, you will need to leave the following items in your car or secure them in a locker.
Backpacks and oversized bags
Laptops or Tablets
Oversized coats
Umbrellas
Luggage
Skateboards
Strollers
Professional recording equipment
You must leave the following items at home! They are not allowed in the building and will be confiscated:
Outside food or beverages (unless medically necessary)
Weapons of any kind including firearms, pocket knives, pepper spray, large chains, spiked jewelry, etc.
Alcohol and Illegal drugs
Markers, stickers or spray paint
Any item that challenges public safety per our Security Manager
All guests are subject to search upon entry and prohibited items are subject to change.
No. Individuals under 21 cannot attend 21+ shows.
Yes, we accept vertical IDs from outside of New Mexico
You must present your ID at all 21+ show upon entry. No ID, no entry.
If you are having issues with purchasing tickets or an event, please contact us at santafehelp@meowwolf.com
No, once the advance tickets have sold out, there will be no more tickets available for purchase. We do not hold back tickets to sell at the door.
Yes, we ask you to either print your ticket or bring in your ticket via a mobile device. If your ticket has been misplaced or lost, bring your ID so that we can look it up.
If you are not arriving together, you will need to give each person who is going to the show their own printed ticket. This will allow them to check in individually. We do not have a will call and cannot hold a ticket for your buddy.
Only certain shows include exhibit entrance. Please see the specific ticket’s page for more details. If exhibit access is included with your ticket, you may enter the exhibit at the time of doors.
Please leave all restricted items (link), bags larger than 8” x 8”, bulky coats and other large items in your vehicle. If you are unable to leave them in a vehicle there are token operated lockers available in the lobby. Meow Wolf is not responsible for lost or stolen items.
No, we do not allow re-entry for shows.
Unfortunately, due to high demand, we are not accepting unsolicited booking requests.
No Way. We are dedicated to providing a harassment-free experience for all staff and guests at Meow Wolf Santa Fe, regardless of gender and gender identity, sexual orientation, ethnicity, nationality, race, age, religion, disability, neurodiversity, physical appearance, or other protected category.
You will be denied entry or ejected for the following reasons:
If you possess or use alcohol or illegal drugs outside of Meow Wolf. This includes in the parking lot and surrounding sidewalks.
If you appear intoxicated.If you try to sneak in restricted items
If you use taunting, abusive, or disruptive language with staff or other guests.
If you use obscene or offensive gestures with staff or other guests.
If you are wearing clothing items or displaying tattoos with threatening or offensive words, imagery or symbolism.
If you make others uncomfortable with unwelcome sexual attention or engage inappropriate physical contact.
If you fight, throwing objects or engage in horseplay
If you destroy or steal Meow Wolf property.
Our staff have been trained to intervene where necessary to help ensure everyone visiting Meow Wolf has a safe and positive experience. Guests are encouraged to report any inappropriate behavior to the nearest docent, security guard, or manager. We reserve the right to refuse service to anyone.
