General Meow Wolf FAQs

General FAQs
What is Meow Wolf?

Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. We create immersive, multimedia experiences that transport audiences of all ages into fantastic realms of storytelling. Our work is a combination of jungle gym, haunted house, children’s museum and immersive art exhibit. We established in 2008 as an art collective and our first permanent exhibit House of Eternal Return opened in Santa Fe in 2016. Find out more about Meow Wolf »

Where did the name Meow Wolf come from?

We chose it together! At the very first meeting of the collective in 2008, everyone present put two words into a hat. We then picked two random words out of the hat and got “Meow Wolf” and thus, this whole wild experiment was born!

How many Meow Wolf’s are there?

Our original location House of Eternal Return in Santa Fe, NM is currently our only open location. However! We have other Meow Wolf exhibition spaces opening soon: Las Vegas in 2020, and Denver in 2021. In 2019 we opened a dark ride, The Kaleidoscape, in Denver.

What are your re-opening ticket prices?

Find the latest info on the re-opening of House of Eternal Return here.

Is Meow Wolf a nonprofit?

No, Meow Wolf is not a 501(c)3 nonprofit. Meow Wolf is a Public Benefit Corporation (B corp) with a dual bottom line for social impact and profit.

How does Meow Wolf get funding?

Meow Wolf has received economic development funds from the City of Santa Fe and the State of New Mexico as well as funding from private investors. Meow Wolf is also funded by its ticket sales, merchandise sales, and other revenue streams.

How do I work for Meow Wolf?

You can apply for all our current open positions here!

Community FAQs
How does Meow Wolf support the Community?

Meow Wolf is committed to being a visionary public benefit corporation by supporting systemic social change and well-being through the arts. We wouldn’t be here without tremendous support from our community. We value giving back through volunteerism, philanthropy and our annual DIY Fund. We are actively supporting the efforts of many organizations and non-profits primarily in the communities we serve that provide creative and inclusive opportunities for all. Read more about our philosophy here.

How does Meow Wolf work with artists?

Meow Wolf was built on artist collaboration and we are proud to emphasize local artist collaboration in all of our new projects. We’re especially interested in prioritizing artists and narratives from underrepresented and underserved communities, this includes emerging artists, DIY makers, women, people of color, the LGBTQIA+ community, seniors, and people with disabilities. If you would like to work with us check out our Artist Engagement page and consider submitting a portfolio!

Does Meow Wolf accept the help of Volunteers?

As we are not a non-profit but a certified B Corporation we do not accept volunteers. We are proud to pay our artists and employees a living wage.

What about Internships?

We are currently working on a formal internship program. Stay tuned!

How can I collaborate with Meow Wolf?

Please apply to collaborate with us by filling out the form here.

Santa Fe Tickets & Check-in FAQs
What additional procedures are you implementing because of  coronavirus (COVID-19)?

We have a new health and sanitation program to ensure a safe reopening. Click here to access all the details about our safety plan.

I want to visit! What do I do?

Pick a day and buy tickets online
Check health & safety guidelines for compliance
Arrive and park
Gather your group and tickets
Join your check-In line
Complete health check
Have fun*

*Note: “Fun” is relative

What’s the maximum number of tickets per order/customer?

For each order placed, you can purchase up to 8 tickets for Adults, Children and Senior/Military.

Does timed ticketing mean my time in House of Eternal Return is Limited?

There is no time limit. Once visitors are inside the exhibit, they are free to explore House of Eternal Return at their own pace. We do have a strict no re-entry policy, so once you leave the building you won't be allowed back in. Also, hours of operation are variable, please check our website for current information.

What if I am late for my check-in time slot?

You need to be in line within 15 minutes of your check-in time. If you miss your time slot, you’ll need to join the back of the next check-in line. The Check-In line operates on a first come first served basis, so we recommend you arrive 10 min before your chosen time slot.

When should I arrive for my check-in time?

To comply with current health and safety regulations, we maintain a strict 6 ft spacing in our line. As you arrive at your check-in time, our staff will direct you to the next available space in line. We recommend you arrive at least 5 minutes before your check-in time. Visitors who have purchased tickets for a given time slot will be allowed entry on a first come, first served basis. No skipping!

Can I go to the Float Cafe & Bar, the Learning Center, or the Gift Shop instead of waiting in line?

No. You can only visit Float Cafe and the Gift Shop once you have been through the health screening process, checked-in and been granted access to the exhibit.

What happens if I need to use the restroom while in line?

Guests are not permitted into the building before being screened and checked in.

Can you look up my reservation for me if I’ve lost my ticket or haven't been able to print it?

Yes! However, checking in will be quicker for everyone if you have your QR code ready to be scanned via smartphone.

How does Timed Ticketing Work?

Timed Ticketing allows our guests to purchase tickets online for entry to House of Eternal Return for a specific hour of the day. This greatly reduces your wait time. Time slots are made available every 20 minutes after the exhibit opens. When purchasing your ticket(s) online, you can select from any check-in time that is not sold out*.

*Note: To provide the best experience with minimal wait times, for every guest, we sell a set number of tickets for each time slot.

Can I “check in” online?

No. Although you may purchase your tickets online and select a check-in time, you may only “check in” in person in the Check-In line.

What if I can no longer make my check-in time?

Please email us at help@meowwolf.com to exchange your ticket for a different date or time.

What line do I use?

If you have purchased your tickets in advance online, follow the signs and join your check-in line. If you have an Annual, Family, or Lifetime Pass, or if you are on the Guest List, check with the door staff. If you have not already purchased any tickets or passes purchase them online. Once you have tickets, join your check-in line. If you have accessibility needs, please check in with our staff so they may better assist you.

What if I haven’t purchased a ticket online in advance?

You will be able to purchase tickets online up to 5 minutes before the current check-in time ends (if tickets are not sold out). Visit our website and look for the next time slot opening, purchase a ticket, and return for your check-in time!

Does my whole party need to be together to check in?

Yes. No exceptions. All wristbands will be applied at the time of check-in, and anyone missing from your party will not be able to pick up their wristband at a later time. If you are planning a visit and think members of your group might be arriving at different times, we suggest ordering your tickets separately.

Is there seating in line?

There is limited seating available for those waiting in line. Please check in with door staff for accommodations

Do I have to wait in line if it’s raining/snowing/etc.?

Our operations remain the same, rain or shine. Please plan accordingly for the possibility of inclement weather.

Do you sell out?

Yes. Due to COVID-19 we are currently operating at 50% of maximum capacity inside the exhibit and only open 4 days a week, Friday - Monday. However, the online ticketing system ensures that once you have purchased tickets for your chosen time slot you will be guaranteed entry. We recommend purchasing your tickets as far in advance as possible.

“I show up early.  I show up late. I got a ticket from 1998.” — Anonymous Poet

Meow Wolf Santa Fe FAQs
What additional procedures are you implementing because of  coronavirus (COVID-19)?

We have a new health and sanitation program to ensure a safe reopening. Click here to access all the details about our safety plan.

What is House of Eternal Return?

House of Eternal Return is Meow Wolf’s first permanent art installation located in Santa Fe, NM. HoER is a mind-bending, interactive, explorable art experience featuring over 70 rooms of interactive, hands-on art for people of all ages.

How long does it take to experience House of Eternal Return?

Guests spend an average of 90 minutes inside the exhibit but we recommend you plan for at least 2 hours. There's a lot to see!

When is Meow Wolf Santa Fe open?

You can find our most up-to-date hours here.

Can I vape at Meow Wolf Santa Fe?

No vaping is allowed inside the building or exhibit. Guests are subject to search upon entry.

What are Chromadepth Glasses?

They pull warm colors forward and push cool colors back giving things a 3-D appearance, especially under blacklight. They will enhance many things in the exhibit but they are not required. They cost $1 and can be purchased on-site during your visit or as an add-on when you purchase your ticket online.

How long will this be here?

We're here to stay! House of Eternal Return is a permanent exhibition.

How long did it take to build?

Fourteen months.

Is House of Eternal Return scary?

No. There may be parts of the exhibit that kids might not like, but nothing is intended to be scary.

Can I bring my stroller/luggage/backpack into the exhibit?

No. Please leave all strollers, luggage, backpacks, bulky coats and other large items in your vehicle. If you are unable to leave them in a vehicle there are token operated lockers available in the lobby, and a stroller parking area outside. Meow Wolf is not responsible for lost or stolen items.

Is there a map or a guide for House of Eternal Return?

There is no map or guide however due to COVID-19 safety measures, some spaces will be "one way" only or closed. A lack of map or guide is is intentional and we encourage visitors to explore and discover the exhibit in their own unique ways.

What is Meow Wolf doing for the local Santa Fe community?

Meow Wolf strives to be a visionary public benefit corporation by supporting systemic social change and well-being through the arts. We wouldn’t be here without tremendous support from our community, and value giving back through volunteerism, philanthropy and our annual DIY Fund. We are actively supporting the efforts of many organizations and non-profits primarily in the communities we serve that provide creative and inclusive opportunities for all. Read more about our philosophy here.

Can I wear a costume to Meow Wolf Santa Fe?

Yes, however, masks other than those required for health and safety are not permitted inside the exhibition.

What ages is House of Eternal Return appropriate for?

It is appropriate for all ages. Children ages four and under enjoy free admission!

Can kids go alone?

All minors must be accompanied and supervised by a guardian over 18 years old.

Can we take pictures and video?

Yes, take as many as you like! Photos and media taken inside of Meow Wolf are permitted for personal use only. The display or sale of any such media is strictly prohibited.

Do you have a Lost & Found?

Yes we do! Please visit our Contact Page and let us know what you lost.

Will it change?

Yes, the exhibit is updated regularly.

Where’s the bowling alley?

The bowling alley closed a decade ago and the building sat vacant until Meow Wolf came along.  There is no bowling anymore and all the bowling lanes were stripped out before we took possession of the building.

Is it ADA accessible?

The first floor of the exhibit, which features the majority of the installation, meets ADA standards and is accessible. Please contact help@meowwolf.com if you have any other questions or click here to see more info about accessibility.

Where is additional parking for House of Eternal Return?

There is street parking on Rufina Circle. Please do not park in any lots other than the Meow Wolf parking lot -your car may be towed.

Do you have discounted prices for students, seniors, etc?

Meow Wolf offers discounts for children, seniors, military personnel, people with certain accessibility issues, students, and New Mexico residents. Other discounts or promotions may be implemented at various times.

Can I get to House of Eternal Return on public transit?

Yes. Take the New Mexico Rail Runner Express to Santa Fe Depot.  Then take the #2 Bus south on Cerrillos to Calle del Cielo.  Walk west on Calle del Cielo and look for the giant red robot in our parking lot!

Where can I learn more about Santa Fe?

Check out Santa Fe's Visitor Guide for more information about things to do and places to go.

Can I rent the House? 

If you are interested in a private rental, fill out our form here.

Where is there a good place to eat nearby?

Tortilla Flats, Cafe Castro, Second Street Rufina Taproom, The Plaza Cafe, and Dr Field Goods Kitchen are all a few blocks away.

Are all of the spaces in the exhibit open?

Due to COVID-19 some exhibit spaces are closed or modified to encourage social distancing.

Where is additional parking for House of Eternal Return?

There is street parking on Rufina Circle. Please do not park in any lots other than the Meow Wolf parking lot  as your car may be towed.

Event FAQs
Are any events cancelled because of the Corona Virus?

As of today, all events are cancelled. For up-to-the-minute information, please check our Information on COVID-19 for Visitors page. If you have a question about Events please reach out to us at help@meowwolf.com.

What additional procedures are you implementing because of  coronavirus (COVID-19)?

We have a new health and sanitation program to ensure a safe reopening. Click here to access all the details about our safety plan.