Health Safety and Sanitation

MEOW WOLF DENVER HEALTH & SAFETY PROTOCOL

Meow Wolf reiterated its commitment to public health and the well-being of its visitors, staff, and the surrounding community, and has updated its vaccination policy and mask mandates for all guests.

The below has been implemented in response to the rising Covid-19 infection rates. Meow Wolf is continuing to monitor the situation in Colorado and has made adjustments to help ensure the safety of the community.  

Masks For All Guests
All guests aged four and older visiting the exhibition during normal hours will be required to wear masks.We do not permit the use of Gaiters, Bandanas, or valved masks or any other mask the CDC does not recommend. Meow Wolf will provide a CDC approved mask to those who need one.

Vaccine Requirement for Concerts and Special Events
All guests must be fully vaccinated. (Considered to be two weeks after a second Pfizer or Moderna dose or two weeks after a single Johnson & Johnson dose.) All guests must show proof of vaccination by bringing their vaccination card or a photo of their vaccination card. All guests must wear masks during the shows. Those who do not meet these policies will be unable to attend events at this time and will receive a full refund.

Consuming Food and Beverage

Guests may only consume beverages in HELLOFOOD or on the outdoor patio or parking lot area.  No drinks will be allowed in the exhibition areas.

Cleaning and Sanitation
We are also committed to maintaining a high standard of cleanliness and sanitation. Meow Wolf uses cleaning products and protocols which meet EPA’s criteria for use against COVID-19 and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. The frequency of cleaning and sanitizing has been increased in the exhibit with an emphasis on frequent contact surfaces. Our HVAC systems have been upgraded with MERV13 filters, and we have increased the fresh air exchange. Hand sanitizer or self serve disinfecting wipes will be placed near some high touch areas.

Prior To Your Visit
Meow Wolf asks for your help in preventing the spread of COVID-19. They request that visitors postpone their visit to Meow Wolf Denver's Convergence Station if they are feeling ill, are experiencing respiratory problems, have a fever, or have recently traveled to an area with a large number of reported cases of the virus.  Additionally, in preparing for a visit, please wash your hands for at least 20 seconds, and avoid touching your nose, mouth, and eyes.

The above protocols will be in effect for the foreseeable future for Meow Wolf Denver and any additional changes will be communicated on Meow Wolf’s website, social media channels, email and via press releases to local media.

This plan outlines all actions we take to keep our guests, employees, and our community safe. Each department has its own customized set of procedures that are more detailed than the summary presented here. We will continue to refine and update the plan as more information becomes available. Click here for more information on general accessibility.

We are closely monitoring government policy changes and mandates, Centers for Disease Control (CDC) guidelines, and public health advancements, and will continue to make changes as necessary or appropriate to our protocols and procedures. All decisions around the implementation of these plans are made in collaboration with local health officials and other State and local authorities.

thermometer for temperature checkphysical distancing flyer to stay six feet apart at Meow Wolfhands under water with soapSnaggy with a face mask on during COVID19 phone with e-ticket on screen hovering over person's handcleaning supplies in cartoon form with colors of pink and black
Guest & Employee Health

The health and safety of our employees and guests is our number one priority.

*Note: If you or anyone in your household has experienced any of the following symptoms in the last 14 days, please contact us to reschedule your reservation. Symptoms include: fever, persistent dry cough, shortness of breath or difficulty breathing, or other symptoms associated with COVID-19.

Hand Washing and Hand Sanitizer. Hand sanitizer dispensers, touchless where possible, will be available at high contact areas throughout the exhibit, and we encourage you to use them frequently.

Employee & Guest Health Concerns.
Our employees’ and guests' well being is paramount. ‍We have updated our policies to make sure employees are encouraged to stay home and/or seek medical treatment if they aren’t feeling well.

Employees have been trained on proper protocols such as not touching their faces and employees have received additional training on proper hand washing techniques. Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence with state or local regulations and guidance.  

Case Notification.
If we are alerted to a presumptive case of COVID-19 on the property, we will work with the Colorado Public Health & Environment to follow the appropriate actions recommended.

The Guest Journey

Ticket Purchase
Tickets are available to purchase online prior to arrival, which we strongly recommend. Guests receive information about queuing, health screening, social distancing, and other safe practices as part of the online purchase process. Tickets are also available on a limited basis at the box office.

Guest Arrival
Queuing happens outside of the building so please dress accordingly. Note that we have limited space in our coat check so prepare to keep your outerwear with you.

Guests will be required to enter through a magnetometer prior to entry.

Public Areas
Cleaning & Sanitizing Protocol. Employees sanitize the following areas regularly.

  • Guest and employee entrances and exits
  • Restrooms
  • Handrails
  • Temperature and Mask Checks
    Team members will conduct non-invasive temperature checks utilizing thermal cameras in the vestibule. All guests over the age of 8 will be screened. Anyone displaying a temperature over 100.4°F (38ºC) will be taken to a private area for a secondary temporal temperature screening. Guests confirmed to have a temperature over 100.4°F (38ºC) will not be allowed entry, along with their entire party, to the property and will be directed towards appropriate medical care (urgent care or hospital recommendations should be on hand). Guest denied entry will be issued a refund. Guests who pass the health screening will receive a wristband and be directed to the lobby. Note: All guests must wear face coverings that cover their nose and mouth at all times.
  • Trash bins
  • Interactive exhibit surfaces
  • High touch areas
  • Float Cafe. The cafe will reduce seating capacity to allow for a minimum of six feet between each seated group/party of guests.
  • In Exhibit Operations. Docents roam within their assigned section to ensure that guests practice physical distancing. Any choke points or narrow spaces have signage indicating one-way paths.
  • Gift Shop. Occupancy limits are enforced to allow for appropriate distancing at our retail space. Merchandising has been altered to encourage guests to not congregate.

Locations for the Distribution of Personal Protection Equipment (PPE)
The following areas are set with PPE including disposable masks, gloves, hand sanitizer, and disinfecting wipes.

  • Guest Entrance
  • Ticketing Check-in area
  • Restrooms

Guest Considerations

  • Float Cafe serves all food and beverages; no grab and go or self-service is available.
  • Interior entry doors are propped open to minimize guest contact.
  • Guest strollers will be parked outside in a specific area at the partons risk/discretion.

Public Areas. Cleaning & Sanitizing Protocol. Employees sanitize the following areas at least once per hour.

  • Guest and employee entrances and exits
  • Restrooms
  • Vending Machine
  • Handrails
  • Employee dining tables
  • Smoking areas
  • Exterior benches
  • Trash bins

Employees sanitize all guest touch-points after each transaction including Credit Card Devices, pens, guest dining areas, and countertops. Offices, desks, phones are deep cleaned and sanitized upon a shift change.

Physical Distancing Protocol

  • Lobby greeter to provide guidance to arriving and departing guests to ensure physical distancing measures are followed.
Entry Screening & Case Reporting Protocols

Entry Screening. Non-invasive thermal cameras are placed at each entry point.  Any person displaying a cough, shortness of breath, or other known symptoms of COVID-19 or a temperature above 100.4°F (38ºC)will be asked to do a secondary screening.

Secondary Screening. Visitors displaying an elevated temperature will be escorted to a designated, private, and isolated area and provided with PPE. The Visitor Services Manager, using appropriate PPE (including a surgical mask and eye protection), and a temporal thermometer will record a second temperature.  If the visitor refuses the secondary reading, they will be denied entry to the property and provided a COVID-19 information card.

Visitors or Employees with Elevated Temperature. If the secondary reading confirms that the visitor has a  temperature above 100.4°F (38ºC), the visitor will be denied entry to the property and be directed towards medical care and provided with resources and recommendations based on CDC and local health authority guidelines. A Visitor Services Manager or Security Supervisor will collect basic visitor information including name, names of the guests in their party, and ID (i.e. driver’s license or employee ID). The Supervisor will then make initial observations for the known symptoms of COVID-19 including cough, fever, and shortness of breath. If a visitor refuses to provide information or cooperate with Security, the visitor will be denied entry to the property.

Health Department Reporting. The Manager handling the case will immediately notify the NMHD and advise the operator that there is a possible case of COVID-19. Inform NMHD if the visitor is requesting medical care or refusing to cooperate and leaving the property.

Transportation. If the visitor has their own vehicle the visitor may leave in their own vehicle. If the visitor does not have their own vehicle an ambulance will be called to transport the person to the appropriate medical care facility as directed by the NMDoH and local health authorities.

Games, Events, & Entertainment

Events. Check out the latest events schedule here.

  • Cleaning protocols are in place for machines, game components, and token-operated transactions.

Physical Distancing Protocol

  • Space capacity is actively managed to allow for appropriate distancing between groups of guests based on CDC guidelines.
  • Machines are placed to allow for physical distancing between players.
Retail

Retail Store
Cleaning & Sanitizing Protocol

  • Workstations, hard surfaces, handles, and frequently touched surfaces are sanitized at least once per hour and upon a shift change.
  • All guest touchpoints are sanitized after each transaction including Credit Card Devices, pens, and countertops.
  • Signage reminds customers to only touch what they intend to purchase.
  • POS terminals are assigned to a single team member where possible, sanitized between each user, and before and after each shift.

Physical Distancing Protocol

  • Signage is prominently posted reminding guests of maximum occupancies and distancing guidelines.
  • Retail displays have been removed or altered to allow for appropriate distancing.
  • Physical barriers are used to separate staff from guests at cash registers and in merchandise pick-up locations where needed.

Guest Considerations

  • Displays and retail assortments have been altered and limited to discourage guests from touching items.
  • All merchandise is served/handled by a retail attendant.
  • When possible, retail items are pre-packaged.
  • All sales are final.
  • Avoid cash handling when possible. If cash handling is permitted, cash must not be handled by employees who handle retail items.
  • Branded reusable masks are available for sales in the Gift Shop.
Food & Beverage

All guests wearing masks and wishing to consume alcohol will be requested to briefly lower their masks for age and identification purposes.

Cafe & Bar
Cleaning & Sanitizing Protocol

  • Service stations, carts, beverage stations, counters, handrails, and any related equipment is sanitized at least once per hour and logged by a manager.
  • POS terminals are assigned to a single server where possible, sanitized between each user, and before and after each shift.
  • Dining tables, bar tops, stools, and chairs are sanitized after each use.
  • Pens and all other reusable guest contact items are either single-use or sanitized after each use.
  • Cups, straws, and menus are single-use and/or disposable.
  • Food Storage containers are sanitized before and after each use.
  • Bottles, dishwashers, and sinks are deep cleaned and sanitized at least once per shift.
  • Food and beverage items are prepared by only one individual.

Physical Distancing Protocol

  • Managers oversee physical distancing at the cafe, waiting areas, and queues.
  • Tables have appropriate physical distancing between each family or traveling party.

Guest Considerations

  • All self-serve condiments and utensils will only be available from cashiers or servers.
  • Packet salt, sweeteners (etc) available upon request.
  • All straws are wrapped.
  • All food and beverage items will be placed on the table, counter, slot, or another surface instead of being handed directly to a guest.
  • Avoid cash handling when possible. If cash handling is permitted, cash must not be handled by employees who handle food and beverage items.
  • No outside food and beverage, including food truck items, will be permitted inside the building.
  • The bar and cafe can only be accessed by ticket holders.
Employee Training & Responsibilities

Employees are required to take reasonable care for their own health and safety and to not adversely affect the health and safety of others.

Training. Employees have received pre-opening training to ensure they understand and feel confident managing the physical distancing and hygiene aspects of their roles.

Sick Leave. Policies have been reviewed and updated to make sure employees are not inadvertently encouraged to come to work when they aren’t feeling well. Employees are to stay home if they are sick or not feeling well and are not permitted to return to work until at least 10 days after symptoms first appeared and at least 24 hours with no fever without fever reducing medications and other symptoms of COVID-19 are improving, per CDC guidelines. Employees are to seek medical advice if they have any COVID symptoms, including but not limited to; a fever, cough, sore throat, loss of sense of taste or smell, or shortness of breath.

Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of the virus. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the exhibit, going on break and before or after starting a shift.

Air Upgrades. Our HVAC systems have been upgraded with MERV13 filters, and we have increased the fresh air exchange.

Cleaning Products & Protocols

Meow Wolf uses cleaning products and protocols which meet EPA’s criteria for use against SARS-CoV-2 and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We work with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Exhibition Spaces. The frequency of cleaning and sanitizing has been increased in the exhibit with an emphasis on frequent contact surfaces. Certain spaces have been altered or closed as they are difficult to clean. Hand sanitizer will be placed near some high touch areas.

Laundry. All uniforms, costumes, linen, and removable fabric in the exhibit are changed daily and washed at a high temperature and in accordance with CDC guidelines. Dirty linen is bagged in the exhibit room to eliminate excess contact while being transported to a laundry facility.

We are thankful to the many organizations who have provided feedback and helped guide our safety response.