Health Safety and Sanitation

MEOW WOLF LAS VEGAS HEALTH & SANITATION PROGRAM

This plan outlines all actions we take to keep our guests, employees, and our community safe. Each department has its own customized set of procedures that are more detailed than the summary presented here. We will continue to refine and update the plan as more information becomes available. Click here for more information on general accessibility.

We are closely monitoring government policy changes and mandates, Centers for Disease Control (CDC) and OSHA guidelines, and public health advancements, and will continue to make changes as necessary or appropriate to our protocols and procedures. All decisions around the implementation of these plans are made in collaboration with local and State government authorities.

Guest & Employee Health

The health and safety of our employees and guests is our number one priority.

Health Check/Temperature Checks. At the entrance there will be non-invasive thermal camera temperature checks. Anyone displaying a temperature over 100.4°F (38°C) will not be allowed entry, including their entire party. We. We are happy to refund or reschedule you for a later date at no additional cost. No refunds or exchanges for tickets purchased on Third Party ticket websites. Please contact the third-party ticket seller directly with any questions, refund requests, etc.

In Las Vegas, the AREA15 point of entry will be limited to allow non-invasive temperature checks utilizing thermal cameras. Guests confirmed to have a temperature over 100.4°F and their entire group will not be allowed entry to the property and will be directed towards appropriate medical care (urgent care or hospital recommendations should be on hand).

*Note: If you or anyone in your household has experienced any of the following symptoms in the last 14 days, please contact us to reschedule your reservation. Symptoms include: fever, persistent dry cough, shortness of breath or difficulty breathing, or other symptoms associated with COVID-19.

Physical Distancing. Per local and state-mandated occupancy limits, exhibit capacity will be significantly reduced to allow for maximum physical distancing among guests.

We ask guests to practice social distancing by standing at least six feet away from other groups or employees. Employees are trained to practice in physical distancing by standing at least six feet away from guests and other employees. Plexiglass barriers will be installed wherever possible (i.e. cashier stations at retail store, cashier stations within Omega Mart, box office window, etc.) In order to ensure the continued safety of all our guests, employees may ask guests to separate themselves from other groups to maintain social distancing.

Capacity Limits. Capacity is limited by Nevada State COVID-19 requirements.

Hand Washing and Hand Sanitizer. Hand sanitizer dispensers, touchless where possible, will be available at high contact areas throughout the exhibit, and we encourage you to use them frequently. Disposable gloves are available and optional.

Face Coverings/Personal Protective Equipment. For your safety and ours, we require all guests to wear masks when visiting Meow Wolf. Masks must cover nose and mouth, and be worn the entire time you are inside. This applies to everyone, including guests, staff, and vendors. Children under the age of two are exempt from wearing face coverings.

Front of the House Signage. Health and hygiene reminders are posted throughout the property including instructions on physical distancing.

Employee & Guest Health Concerns. Our employees and guests' well being is paramount. ‍We have updated our policies to make sure employees are encouraged to stay home and/or seek medical treatment if they aren’t feeling well.

Employees will receive daily temperature checks. Employees confirmed to have a temperature over 100.4°F (38°C) will not be allowed entry to the property.

Employees have been trained on proper protocols such as not touching their faces and employees have received additional training on proper hand washing techniques. Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence with state or local regulations and guidance.  

Air Upgrades
Our HVAC systems have been upgraded with MERV13 filters, and we have increased the fresh air exchange.

Case Notification. If we are alerted to a presumptive case of COVID-19 on the property, we will work with the Southern Nevada Health District to follow the appropriate actions recommended.

The Guest Journey

Ticket Purchase
Tickets are available to purchase online prior to arrival, which we strongly recommend. Guests receive information about queuing, health screening, social distancing, and other safe practices as part of the online purchase process.

Guest Arrival
Visitors are temperature screened upon entry into AREA15, asked to use hand sanitizer, and are required to wear a mask.  Appropriate signage is prominently displayed outlining proper mask usage and current physical distancing practices.

  • Parking
    Please follow posted signage for available guest parking.
  • Entry to AREA15/Omega Mart
    Proceed to Art Island, the outdoor art display in front of the main entrance to AREA15, and follow posted signs to Omega Mart entry lines.
  • Queuing for entry to Omega Mart at AREA15 entrance
    Signage at entry highlights health and safety standards.
    Guests must have pre-purchased tickets and are directed to queue at their selected arrival time. Groups are spaced 6 feet apart and health and safety standards are displayed in the queue area.
  • Inside AREA15
    Veer to your left and follow posted signs to the Omega Mart entrance queue.
  • Temperature Checks
    Visitors are temperature screened upon entry into AREA15 via thermal imaging. Guests confirmed to have a temperature over 100.4°F along with their entire party will not be allowed entry to the property and will be directed towards appropriate medical care. Guests denied entry will be issued a refund and their entire party asked to depart property. (No refunds or exchanges for tickets purchased on Third Party ticket websites. Please contact the third-party ticket seller directly with any questions, refund requests, etc.).

Social Distancing.

  • Queuing. Any area where guests queue will be clearly marked for appropriate physical distancing. This includes AREA15 entry, Omega Mart entry, check out lines in gift shop and Omega Mart.
  • Check-in and point of sale. Employees are stationed 6 feet from another employee to ensure ample separation whenever possible. Employees will be stationed at the Box Office and retail checkout counters with Plexi shields.
  • Bar. The Datamosh bar will reduce seating capacity to allow for a minimum of six feet between each seated group/party of guests.
  • In Exhibit Operations. Creative Operators work within their assigned section to ensure that guests practice social distancing.
  • Retail. Occupancy limits are enforced to allow for appropriate distancing at our retail space. Merchandising is organized in manner to encourage guests to not congregate.

Locations for the Distribution of Personal Protection Equipment (PPE)
The following areas maintain accessible PPE including disposable masks, gloves, hand sanitizer, and disinfecting wipes.

  • Guest Entrance
  • Ticketing Check-in Area
  • Public Restrooms -gloves only
  • Touchless hand sanitizer stations located throughout the exhibition area

Guest Considerations

  • All lost and found items will be placed in sealed single-use plastic bags.
  • Guest strollers are not permitted in AREA15 or the exhibition area.

Public Areas. Cleaning & Sanitizing Protocol. Employees sanitize the following areas at least once per hour.

  • Guest and employee entrances and exits
  • Restrooms
  • Handrails
  • Trash bins
  • Slides
  • Interactive exhibit surfaces

Employees sanitize guest touch-points after each transaction that  includes: credit card devices, pens, guest dining areas, and countertops.

Guest Considerations

  • Interior doors may be propped open to minimize guest contact.
  • Datamosh bartenders serve all food and beverages; no grab and go or self-service is available.
Retail

Gift Shop
Cleaning & Sanitizing Protocols

  • Workstations, hard surfaces, handles, and frequently touched surfaces are sanitized at least once per hour.
  • All guest touchpoints are sanitized after each transaction including Credit Card Devices, pens, and countertops.
  • Point of Sale terminals are assigned to a single team member where possible, sanitized between each user, and before and after each shift.

Physical Distancing Protocols

  • Signage is prominently posted reminding guests of maximum occupancies and distancing guidelines.
  • Retail displays allow for appropriate distancing.

Guest Considerations

  • Displays and retail assortments limited to discourage guests from touching items.
  • When possible, retail items are pre-packaged.
  • All sales are final.
  • People are encouraged to avoid cash handling when possible and pay by credit card.
  • Branded reusable masks are available for sales in the Gift Shop.
Food & Beverage

All guests wishing to consume alcohol will be requested to briefly lower their masks for age and identification purposes.

Datamosh Bar
Cleaning & Sanitizing Protocols

  • Beverage service stations, counters, handrails, and any related equipment is sanitized at least once per hour.
  • Point of Sale terminals are assigned to a single bartender where possible, sanitized between each user, and before and after each shift.
  • Tables, bar tops, stools, and chairs are sanitized after each use.
  • Check presenters, pens, and all other reusable guest contact items are either single-use or sanitized after each use.
  • Straws are single-use and/or disposable.
  • Food and beverage items are prepared by only one individual.

Physical Distancing Protocols

  • Every other table will remain empty/unused to provide physical distancing between each party.

Guest Considerations

  • All food and beverage items will be placed on the table or counter instead of being handed directly to guests.
  • People are encouraged to avoid cash handling when possible and pay by credit card.
  • No outside food and beverage will be permitted inside the building.
  • The bar can only be accessed by ticket holders.
Employee Training & Responsibilities

Employees are required to take reasonable care for their own health and safety and to not adversely affect the health and safety of others.

Training. Employees have received pre-opening training to ensure they understand and feel confident managing the physical distancing and hygiene aspects of their roles.

Sick Leave. Policies have been reviewed and updated to make sure employees are not inadvertently encouraged to come to work when they aren’t feeling well. Employees are to stay home if they are sick or not feeling well and are not permitted to return to work until at least 10 days after symptoms first appeared and at least 24 hours with no fever without fever reducing medications and other symptoms of COVID-19 are improving, per CDC guidelines. Employees are to seek medical advice if they have any COVID symptoms, including but not limited to; a fever, cough, sore throat, loss of sense of taste or smell, or shortness of breath.

Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of the virus. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the exhibit, going on break and before or after starting a shift.

Personal Protective Equipment (PPE). Appropriate PPE is worn by all employees based on their role and responsibilities in adherence to state and local regulations and guidance. Training on how to properly use and dispose of all PPE is mandatory. Every employee entering the building is provided with a mask and required to wear that mask while on the property.

Cleaning Products & Protocols

Meow Wolf uses cleaning products and protocols which meet EPA’s criteria for use against SARS-CoV-2 and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We work with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Exhibition Spaces. The frequency of cleaning and sanitizing has been increased in the exhibit with an emphasis on frequent contact surfaces. Certain spaces have been altered or closed as they are difficult to clean. Hand sanitizer will be placed near some high touch areas.

Laundry. All uniforms, costumes, and linens are changed daily and washed at a high temperature and in accordance with CDC guidelines. Dirty linen is bagged in the exhibit room to eliminate excess contact while being transported to a laundry facility.

We are thankful to the many organizations who have provided feedback and helped guide our safety response.