This plan outlines all actions we take to keep our guests, employees, and our community safe. Each department has its own customized set of procedures that are more detailed than the summary presented here. We will continue to refine and update the plan as more information becomes available. Click here for more information on general accessibility.
We are closely monitoring government policy changes and mandates, Centers for Disease Control (CDC) and OSHA guidelines, and public health advancements, and will continue to make changes as necessary or appropriate to our protocols and procedures. All decisions around the implementation of these plans are made in collaboration with local and State government authorities.
The health and safety of our employees and guests is our number one priority.
Health Check/Temperature Checks. At the entrance there will be non-invasive thermal camera temperature checks. Anyone displaying a temperature over 100.4°F (38°C) will not be allowed entry, including their entire party. We. We are happy to refund or reschedule you for a later date at no additional cost. No refunds or exchanges for tickets purchased on Third Party ticket websites. Please contact the third-party ticket seller directly with any questions, refund requests, etc.
In Las Vegas, the AREA15 point of entry will be limited to allow non-invasive temperature checks utilizing thermal cameras. Guests confirmed to have a temperature over 100.4°F and their entire group will not be allowed entry to the property and will be directed towards appropriate medical care (urgent care or hospital recommendations should be on hand).
*Note: If you or anyone in your household has experienced any of the following symptoms in the last 14 days, please contact us to reschedule your reservation. Symptoms include: fever, persistent dry cough, shortness of breath or difficulty breathing, or other symptoms associated with COVID-19.
Physical Distancing. Per local and state-mandated occupancy limits, exhibit capacity will be significantly reduced to allow for maximum physical distancing among guests.
We ask guests to practice social distancing by standing at least six feet away from other groups or employees. Employees are trained to practice in physical distancing by standing at least six feet away from guests and other employees. Plexiglass barriers will be installed wherever possible (i.e. cashier stations at retail store, cashier stations within Omega Mart, box office window, etc.) In order to ensure the continued safety of all our guests, employees may ask guests to separate themselves from other groups to maintain social distancing.
Capacity Limits. Capacity is limited by Nevada State COVID-19 requirements.
Hand Washing and Hand Sanitizer. Hand sanitizer dispensers, touchless where possible, will be available at high contact areas throughout the exhibit, and we encourage you to use them frequently. Disposable gloves are available and optional.
Face Coverings/Personal Protective Equipment. For your safety and ours, we require all guests to wear masks when visiting Meow Wolf. Masks must cover nose and mouth, and be worn the entire time you are inside. This applies to everyone, including guests, staff, and vendors. Children under the age of two are exempt from wearing face coverings.
Front of the House Signage. Health and hygiene reminders are posted throughout the property including instructions on physical distancing.
Employee & Guest Health Concerns. Our employees and guests' well being is paramount. We have updated our policies to make sure employees are encouraged to stay home and/or seek medical treatment if they aren’t feeling well.
Employees will receive daily temperature checks. Employees confirmed to have a temperature over 100.4°F (38°C) will not be allowed entry to the property.
Employees have been trained on proper protocols such as not touching their faces and employees have received additional training on proper hand washing techniques. Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence with state or local regulations and guidance.
Our HVAC systems have been upgraded with MERV13 filters, and we have increased the fresh air exchange.
Case Notification. If we are alerted to a presumptive case of COVID-19 on the property, we will work with the Southern Nevada Health District to follow the appropriate actions recommended.
Tickets are available to purchase online prior to arrival, which we strongly recommend. Guests receive information about queuing, health screening, social distancing, and other safe practices as part of the online purchase process.
Visitors are temperature screened upon entry into AREA15, asked to use hand sanitizer, and are required to wear a mask. Appropriate signage is prominently displayed outlining proper mask usage and current physical distancing practices.
Locations for the Distribution of Personal Protection Equipment (PPE)
The following areas maintain accessible PPE including disposable masks, gloves, hand sanitizer, and disinfecting wipes.
Public Areas. Cleaning & Sanitizing Protocol. Employees sanitize the following areas at least once per hour.
Employees sanitize guest touch-points after each transaction that includes: credit card devices, pens, guest dining areas, and countertops.
Cleaning & Sanitizing Protocols
Physical Distancing Protocols
All guests wishing to consume alcohol will be requested to briefly lower their masks for age and identification purposes.
Cleaning & Sanitizing Protocols
Physical Distancing Protocols
Employees are required to take reasonable care for their own health and safety and to not adversely affect the health and safety of others.
Training. Employees have received pre-opening training to ensure they understand and feel confident managing the physical distancing and hygiene aspects of their roles.
Sick Leave. Policies have been reviewed and updated to make sure employees are not inadvertently encouraged to come to work when they aren’t feeling well. Employees are to stay home if they are sick or not feeling well and are not permitted to return to work until at least 10 days after symptoms first appeared and at least 24 hours with no fever without fever reducing medications and other symptoms of COVID-19 are improving, per CDC guidelines. Employees are to seek medical advice if they have any COVID symptoms, including but not limited to; a fever, cough, sore throat, loss of sense of taste or smell, or shortness of breath.
Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of the virus. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the exhibit, going on break and before or after starting a shift.
Personal Protective Equipment (PPE). Appropriate PPE is worn by all employees based on their role and responsibilities in adherence to state and local regulations and guidance. Training on how to properly use and dispose of all PPE is mandatory. Every employee entering the building is provided with a mask and required to wear that mask while on the property.
Meow Wolf uses cleaning products and protocols which meet EPA’s criteria for use against SARS-CoV-2 and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We work with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.
Exhibition Spaces. The frequency of cleaning and sanitizing has been increased in the exhibit with an emphasis on frequent contact surfaces. Certain spaces have been altered or closed as they are difficult to clean. Hand sanitizer will be placed near some high touch areas.
Laundry. All uniforms, costumes, and linens are changed daily and washed at a high temperature and in accordance with CDC guidelines. Dirty linen is bagged in the exhibit room to eliminate excess contact while being transported to a laundry facility.
We are thankful to the many organizations who have provided feedback and helped guide our safety response.