Health Safety and Sanitation

MEOW WOLF SANTA FE HEALTH & SAFETY PROTOCOL

Meow Wolf reiterated its commitment to public health and the well-being of its visitors, staff, and the surrounding community, and has updated its vaccination policy and mask mandates for all guests.

The below has been implemented in response to the rising Covid-19 infection rates. Meow Wolf is continuing to monitor the situation in New Mexico and has made adjustments to help ensure the safety of the community.  

Masks For All Guests

  • All guests aged four and older visiting the exhibition during normal hours will be required to wear masks.
  • We do not permit the use of Gaiters, Bandanas, or valved masks or any other mask the CDC does not recommend.
  • Meow Wolf will provide a CDC approved mask to those who need one.
  • Temperature and Mask Checks
    Team members will conduct non-invasive temperature checks utilizing thermal cameras in the vestibule. All guests over the age of 8 will be screened. Anyone displaying a temperature over 100.4°F (38ºC) will be taken to a private area for a secondary temporal temperature screening. Guests confirmed to have a temperature over 100.4°F (38ºC) will not be allowed entry, along with their entire party, to the property and will be directed towards appropriate medical care (urgent care or hospital recommendations should be on hand). Guest denied entry will be issued a refund. Guests who pass the health screening will receive a wristband and be directed to the lobby. Note: All guests must wear face coverings that cover their nose and mouth at all times.

Vaccine Requirement for Concerts and Special Events

  • All guests must be fully vaccinated. (Considered to be two weeks after a second Pfizer or Moderna dose or two weeks after a single Johnson & Johnson dose.) In certain cases, guests who are not fully vaccinated can provide proof of a negative COVID-19 test obtained within 48 hours prior to the event. Check with the specific requirements of each event before you plan to attend, and find more information about these requirements here.
  • All guests must show proof of vaccination by bringing their vaccination card or a photo of their vaccination card.
  • All guests must wear masks during the shows.
  • Temperature and Mask Checks
    Team members will conduct non-invasive temperature checks utilizing thermal cameras in the vestibule. All guests over the age of 8 will be screened. Anyone displaying a temperature over 100.4°F (38ºC) will be taken to a private area for a secondary temporal temperature screening. Guests confirmed to have a temperature over 100.4°F (38ºC) will not be allowed entry, along with their entire party, to the property and will be directed towards appropriate medical care (urgent care or hospital recommendations should be on hand). Guest denied entry will be issued a refund. Guests who pass the health screening will receive a wristband and be directed to the lobby. Note: All guests must wear face coverings that cover their nose and mouth at all times.
  • Those who do not meet these policies will be unable to attend events at this time and will receive a full refund.

Consuming Food and Beverage

  • Guests may only consume beverages in Float Cafe or on the outdoor patio or parking lot area.  No drinks will be allowed in the exhibition areas.

Cleaning and Sanitation
We are also committed to maintaining a high standard of cleanliness and sanitation. Meow Wolf uses cleaning products and protocols which meet EPA’s criteria for use against COVID-19 and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. The frequency of cleaning and sanitizing has been increased in the exhibit with an emphasis on frequent contact surfaces. Our HVAC systems have been upgraded with MERV13 filters, and we have increased the fresh air exchange. Hand sanitizer or self serve disinfecting wipes will be placed near some high touch areas.

Prior To Your Visit
Meow Wolf asks for your help in preventing the spread of COVID-19. They request that visitors postpone their visit to Meow Wolf Santa Fe and House of Eternal Return if they are feeling ill, are experiencing respiratory problems, have a fever, or have recently traveled to an area with a large number of reported cases of the virus.  Additionally, in preparing for a visit, please wash your hands for at least 20 seconds, and avoid touching your nose, mouth, and eyes.

The above protocols will be in effect for the foreseeable future for Meow Wolf Santa Fe and any additional changes will be communicated on Meow Wolf’s website, social media channels, email and via press releases to local media.

This plan outlines all actions we take to keep our guests, employees, and our community safe. Each department has its own customized set of procedures that are more detailed than the summary presented here. We will continue to refine and update the plan as more information becomes available. Click here for more information on general accessibility.

We are closely monitoring government policy changes and mandates, Centers for Disease Control (CDC) guidelines, and public health advancements, and will continue to make changes as necessary or appropriate to our protocols and procedures. All decisions around the implementation of these plans are made in collaboration with local health officials and other State and local authorities.