Effective as of June 28, 2023
Information You Provide
While using our Sites and Services, we may ask you to provide us with, or we may collect certain Personal Information. “Personal Information” can be used to identify you, directly or indirectly. The types of information we collect include:
The types of online technologies we use to collect information include:
Cookies. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may be unable to use some portions of our Sites.
Web Beacons. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behavior and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Notwithstanding the above, information that has been de-identified so that it cannot reasonably be linked to you is not Personal Information, and we may use de-identified data for any purpose except as prohibited by applicable law. When we maintain and use de-identified data, we only attempt to re-identify the data if you have given us consent to retain and use the data in an identifiable form.
Retention. We strive to retain your Personal Information only for as long as reasonably necessary to fulfill the business or commercial purpose(s) for which we obtained the information or as otherwise required to meet our legal, regulatory, or other compliance obligations.
Use and Disclosure of Sensitive Information. We do not use or disclose sensitive personal information, as defined by the California Consumer Privacy Act, as amended by the California Privacy Rights Act, for purposes other than those specified in Section 7027(m) of the California Privacy Rights Act regulations.
We may use your information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any or all of these promotional communications by emailing us at [email protected] or following the unsubscribe link or instructions in any email we send. Please note that you cannot opt out of non-promotional emails about your account, transactions, servicing, or our ongoing business relations.
We allow you to exercise specific controls and choices regarding our collection, use, and sharing of your information. By applicable law, your controls and options may include the following:
Please be aware that the preceding controls and choices may only be available where required by law and for specific products. If you do not allow us to collect Personal Information from you, we may not be able to deliver particular experiences, products, Sites, and Services to you, and some of our Sites and Services may not be able to take account of your interests and preferences.
Meow Wolf provides its Sites and Services to create an enjoyable customer experience within the United States. The laws governing the collection and use of information within the United States may differ from your country’s laws. Suppose you use our Sites or Services or share your Personal Information with Meow Wolf. In that case, you are agreeing to be governed by the laws of the United States, and you are expressly consenting to the transfer of your data to the United States and other jurisdictions.
We do not knowingly collect personal information (as defined by the Children’s Online Privacy Protection Act (“COPPA”)) from children under the age of 13 in connection with the features of our Sites or Services without the consent of a parent or guardian. If you are a parent or guardian and believe we have collected personal information violating COPPA, contact us at [email protected]. We will remove the personal data by COPPA.
To prevent unauthorized access or disclosure, we have implemented reasonable physical, electronic, and managerial procedures designed to safeguard and secure personal information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.
The security of your use of a Meow Wolf Site relies on the protection of your mobile device.
We will never ask you to send your password or other sensitive information to us in an email. However, we may ask you to enter this type of information on a Meow Wolf website or mobile application interface.
Any email or other communication purporting to be from one of our websites requesting your password or asking you to provide sensitive account information via email should be treated as unauthorized and suspicious. It should be reported to us immediately by emailing [email protected].
All trademarks, service marks, and other proprietary materials herein are the property of Meow Wolf, Inc. and their respective owners. All rights reserved.
You have the following rights:
To exercise any of these rights, please submit a request to [email protected] or call 1-866-636-9969. In the proposal, please specify which right you are seeking to exercise and the scope of the request. We may require specific information from you to help us verify your identity and process your request. We may deny your requests to know or delete if we cannot verify your identity.
We do not sell personal information to non-affiliated third parties without your consent.
You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.
You have the right not to receive discriminatory treatment by us for exercising your rights.
We do not rent, sell, or share Personal Information with non-affiliated companies for their direct marketing uses as contemplated by California’s “Shine the Light” law (Civil Code § 1798.83) unless we have your permission.
By email: [email protected]
By mail: 2600 Camino Entrada, Santa Fe, NM 87507, Attn: Legal Department