Meow Wolf Terms of Use

Last updated: February 2026

‍

Welcome, and thank you for your interest in Meow Wolf Inc., including our affiliates (“Meow Wolf,” “we,” or “us”) and any of our events, locations, exhibitions, products (collectively, the “Exhibition Service”), or online services, including our mobile or other downloadable applications (collectively, the "Digital Service” and, with the Exhibition Service, the “Service”). These Terms of Service are a legally binding contract between you and Meow Wolf regarding your use of the Service.

PLEASE READ THE FOLLOWING TERMS CAREFULLY:
BY CLICKING “I ACCEPT,” OR BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING MEOW WOLF’S PRIVACY POLICY (https://meowwolf.com/privacy-policy) (TOGETHER, THESE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND MEOW WOLF’S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY MEOW WOLF AND BY YOU TO BE BOUND BY THESE TERMS. 

ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 16 (Dispute Resolution and Arbitration), you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND MEOW WOLF ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.

  1. Meow Wolf Service Overview. The Exhibition Service offers various in-person physical experiences and related digital experiences, including events, physical art installations, and merchandise shops, and may contain audio-visual effects, strobe lights, or other features (e.g., ladders, tunnels, uneven floors) that may affect your physical senses and/or physical condition, such as dark spaces with stairs, low overhangs, tight spaces, flashing lights, theatrical fog effects, and exposed materials, which may result in disorientation, distraction, and other risks.  Other components may require or cause physical interaction and/or physical exertion. Our Digital Service offers various digital experiences, including but not limited to: interactive mobile games, short-form videos and access to our merchandise shop (“Merchandise”). In addition, our Digital Service provides information on each of our physical art installations and events located in Texas (Grapevine and Houston), Colorado (Denver), New Mexico (Santa Fe), and Nevada (Las Vegas) (the “Exhibits”) and enables you to purchase timed or “anytime” general admission, child, military and/or local resident tickets (“Tickets”) for each Exhibit, an Annual Portal Pass (“One-Site Pass”) for each Exhibit, or a Portal Pass Supremium (“Supremium Pass”) for all of the Exhibits. References to “Annual Pass” shall have the same meaning as One-Site Pass and Supremium Pass herein. Tickets, One-Site Pass, and the Supremium Pass are also available for purchase from our website at https://meowwolf.com (“Website”).
  2. Eligibility. You must be at least 13 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 13 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.
  3. Accounts and Registration. To access some features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name and email address. You agree that the information you provide to us is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times. When you register, you may be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you should immediately notify us at [email protected].
  4. Purchase Terms.
    1. Payment Information. By providing us with a payment method, such as a credit or debit card, you authorize us, or our third party processor, to charge you the price of your purchase, as presented to you at the time of purchase.
    2. Tickets; Merchandise
      1. Availability. Tickets to certain Exhibits, and Merchandise may be available for purchase through the Service or Website from time to time. Our selection of Exhibits and Merchandise may change without notice, and we cannot guarantee that any Exhibit or Merchandise will be available at any particular time, or in your particular region, even if it appears to be available on the Service or Website. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
      2. Online Merchandise Store. We may make certain products available for purchase through the Services. We cannot guarantee that the display of any color in our online store featured on the Services will be accurate due to several factors, such as the screen on which you are viewing the Services. We do not accept orders from dealers, wholesalers, or other customers who intend to resell items. The risk of loss and title for any physical products purchased from the Services pass to you upon our delivery of the products to the carrier. Availability of the Services for online merchandise is not guaranteed and may be discontinued at any time in our discretion.
      3. Validity. Tickets purchased through the Service or Website are valid only on the selected date and time for admission to the Exhibit purchased.
      4. Refunds. Tickets purchased through the Service, Website or from third parties, are NON-REFUNDABLE.
      5. Ticket Exchanges. You may reschedule ticket dates and times up to one (1) hour before their scheduled visit. There is no change fee to make those changes, but customers are responsible for the difference in base ticket price if they change to a date or time with a higher base ticket price. No refund or credit is given for changes from dates with higher costs to dates with lower prices. We do not offer exchanges in the form of a gift certificate or credit. We do not guarantee the availability of exchanges.
      6. Merchandise Returns & Exchanges. Returns and exchanges for an in-person purchase must be made in person. All items must be returned in their original condition with tags. Clearance merchandise cannot be returned and may or may not be able to be exchanged, subject to availability. Returns and exchanges may be made only with a receipt and within thirty (30) days of purchase. To begin a refund, return, or exchange of merchandise purchased online, please email [email protected] with your name, contact information, and receipt. We do not offer exchanges in the form of a gift certificate or credit. We reserve the right to refuse to provide exchanges in our sole discretion.
    3. Annual Pass.
      1. You may purchase the Annual Pass in person or through the Service, and the date of purchase of the Annual Pass shall be the “Billing Date”. The Annual Pass is valid for one year beginning on the Billing Date and will automatically renew for successive one-year periods, unless you cancel the Annual Pass twenty-four (24) hours prior to the renewal date, or we terminate it in accordance with these Terms.
      2. Annual Pass Authorization. With the purchase of the Annual Pass, you may authorize Meow Wolf or its third-party payment processors to periodically charge, on a going-forward basis and until cancellation or termination of the Annual Pass, all accrued subscription fees at the then-current rate. If you authorize renewal when you purchase, your account will be charged automatically on the Billing Date and thereafter on the annual renewal date of your Annual Pass for all applicable fees and taxes for the next renewal years. Meow Wolf or its third-party payment processor will bill the periodic subscription fee to the payment method associated with your account or that you otherwise provide to us. You can cancel your Annual Pass at any time through your account by clicking the cancellation button or link in the order confirmation or renewal reminder emails or by contacting Meow Wolf at https://meowwolf.com/contact.
      3. Delinquent Accounts. Meow Wolf may suspend or terminate access to the Service, for any account for which any amount is due but unpaid in connection with the Annual Pass. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees. If your payment method is no longer valid at the time a renewal is due, then Meow Wolf reserves the right to suspend or terminate your access to the Service and any information or associated with your account or Annual Pass without any liability to you.
      4. Pass Holder. An Annual Pass is for the personal use of the Annual Pass holder in whose name the Annual Pass was registered (each a “Pass Holder”) and may only be used by the Pass Holder (and no one else) to purchaseTickets (except for “anytime” tickets) for use by the Pass Holder to one particular (or in the case of a Supremium Pass Holder, any and all) Meow Wolf Exhibit for no additional admission fee, and to obtain other discounts as described in these Terms for one year. The Annual Pass may not be used for any commercial purpose or for the benefit of others, including, without limitation, to obtain, purchase or transfer Tickets for/to other persons not physically accompanying the Pass Holder to Meow Wolf, or to resell items or Services such as Merchandise. If a Pass Holder is found to violate these Terms, Meow Wolf will revoke their Annual Pass and may take other actions in Meow Wolf’s discretion up to and including banning the Pass Holder from all Meow Wolf locations.
      5. Restrictions on a Pass. An Annual Pass may be used to book Tickets only once per day and may be used to hold only three (3) outstanding reservations for future visits. One-Site Pass ticket purchases are subject to applicable blockout dates while Supremium Pass ticket purchases have no blockout dates. All Annual Pass ticket purchases are subject to Exhibit closures and ticket availability at the time of purchase. Quantities may be further limited on certain days due to special events and/or parties. For a list of blockout dates currently in effect, go to https://faq.meowwolf.com/. 
      6. Transferability. The Annual Pass is not redeemable for cash and no refunds will be given unless required by applicable law. The Annual Pass is not transferable to others. Up to five (5) adults and five (5) children may be named on one Annual Pass for convenience; however, the price of the Annual Pass will be multiplied by the number of named individuals. Unless the Annual Pass is “gifted” to another person, the Annual Pass expires one year from the date of purchase (i.e., if the Annual Pass is purchased on November 30, 2025, the last day purchases may be made using the Annual Pass (assuming the Annual Pass is not renewed) is November 29, 2026 for visits to the particular Meow Wolf Exhibit for which the Pass was purchased no later than November 29, 2026). If the Annual Pass is a gift, the grantee’s Annual Pass will expire one year from the date they redeem the Annual Pass. Meow Wolf may change the terms and conditions of the Annual Pass at any time without notice, including modifying the total number of Annual Passes available for purchase, adding exclusions from benefits or making modifications to benefits, adding restrictions or making other changes. The Annual Pass may be revoked or the use suspended at any time if used in violation of these terms or if an Annual Pass Holder or its guest(s) violates the terms of Meow Wolf’s Code of Conduct when visiting an Exhibit. Meow Wolf is not responsible for lost or stolen passes. If you lose the Annual Pass, please contact our Guest Experience Team. 
      7. Discounts for Pass Holders. An Annual Pass entitles the Pass Holder to discounts on: (A) additional Tickets (except for “anytime” tickets)  purchased by you for you or guests that will physically accompany you to any Meow Wolf Exhibit; (B) certain Merchandise sold at Meow Wolf Exhibits and Meow Wolf’s online shop (excluding original art); and (C) food and beverage, including up to two alcoholic beverages per person, per day, except where prohibited or otherwise limited by law. One-Site Pass Holders get a 10% discount and Supremium Pass Holders get a 20% discount on the items described above. Supremium Pass Holders also get free shipping on all online orders (no minimum required). 
      8. Annual Pass Exclusions. An Annual Pass does NOT include: (A) the right to purchase for no additional charge or at a discount Tickets for “anytime” admission to a Meow Wolf Exhibit or Tickets for special events, such as concerts, variety shows, special occasions/events, or separately-priced events, such as guided experiences; (B) entry into another Meow Wolf Exhibit at no additional charge (you are entitled to discounts as described herein), unless you are a Supremium Pass Holder; (C) free parking or discounted parking unless otherwise notified by email or where available to all Meow Wolf customers; (D) add-on purchases, such as, by way of example only and not of limitation, OMEGA ACCESS CARDS, QPASS, Totally Worth It bundles and Chromodepth glasses; , and (E) additional “stacking” discounts (the Pass Holder discount in addition to another Meow Wolf discount) where the limitation is noted by Meow Wolf.
  5. Licenses
    1. Limited License. Subject to your complete and ongoing compliance with these Terms, Meow Wolf grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile or other downloadable application associated with the Service (whether installed by you or pre-installed on your mobile device by the device manufacturer or a wireless telephone provider) on a mobile device that you own or control; and (b) access and use the Service.
    2. Consent to Use of Image and Likeness. Meow Wolf may photograph, film, videotape, record, and/or otherwise capture and reproduce the image, likeness, and/or voice of any person who visits a Meow Wolf location or receiving the Exhibition Services.  You hereby grant Meow Wolf all rights to use such content captured at the Exhibition Services for any purpose by Meow Wolf without any payment or consideration to you.
    3. License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, publicly perform, or create derivative works of the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, then you may not use it.
    4. Feedback. We respect and appreciate the thoughts and comments from our users.  If you choose to provide input and suggestions regarding existing functionalities, problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant Meow Wolf an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right and license to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services. We will have no obligation to provide you with compensation or attribution for any Feedback you provide to us.
  6. Ownership; Proprietary Rights. The Service is owned and operated by Meow Wolf. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service provided by Meow Wolf (“Materials”) are protected by intellectual property and other laws. All Materials included in the Service are the property of Meow Wolf or its third-party licensors. Except as expressly authorized by Meow Wolf, you may not make use of the Materials. There are no implied licenses in these Terms and Meow Wolf reserves all rights to the Materials not granted expressly in these Terms.
  7. Third-Party Terms
    1. Third-Party Services and Linked Websites. Meow Wolf may provide tools through the Service that enable you to export information to third-party services. By using one of these tools, you hereby authorize that Meow Wolf to transfer that information to the applicable third-party service. Third-party services are not under Meow Wolf’s control, and, to the fullest extent permitted by law, Meow Wolf is not responsible for any third-party service’s use of your exported information. The Service may also contain links to third-party websites. Linked websites are not under Meow Wolf’s control, and Meow Wolf is not responsible for their content. Please be sure to review the terms of use and privacy policy of any third-party services before you share any information with such third-party services. Once sharing occurs, Meow Wolf will have no control over the information that has been shared.
    2. Third-Party Software. The Service may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third-Party Components”). Although the Service is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third-Party Components under the applicable third-party licenses or to limit your use of Third-Party Components under those third-party licenses.
  8. Communications
    1. Push Notifications. When you install our app on your mobile device, you agree to receive push notifications, which are messages an app sends you on your mobile device when you are not in the app. You can turn off notifications by visiting your mobile device’s “settings” page or during onboarding of the Services.
    2. Email. We may send you emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.
  9. Prohibited Conduct. BY USING THE SERVICE, YOU AGREE NOT TO:
    1. use the Service for any illegal purpose or in violation of any local, state, national, or international law;
    2. access, search, or otherwise use any portion of the Service through the use of any engine, software, tool, agent, device, or mechanism (including spiders, robots, crawlers, and data mining tools) other than the software or search agents provided by Meow Wolf;
    3. interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use, printing or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;
    4. interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) collecting personal information about another user or third party without consent; or (iii) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;
    5. perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation or identity, accessing any other Service account without permission;
    6. sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 6 (Ownership; Proprietary Rights)) or any right or ability to view, access, or use any Materials; or
    7. attempt to do any of the acts described in this Section 9 (Prohibited Conduct) or assist or permit any person in engaging in any of the acts described in this Section 9 (Prohibited Conduct).
  10. Modification of Terms. We may, from time to time, change these Terms. Please check these Terms periodically for changes. Revisions will be effective immediately except that, for existing users, material revisions will be effective 30 days after posting or notice to you of the revisions unless otherwise stated. We may require that you accept modified Terms in order to continue to use the Service.  If you do not agree to the modified Terms, then you should discontinue your use of the Service. Except as expressly permitted in this Section 10 (Modification of Terms), these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms.
  11. Term, Termination, and Modification of the Service
    1. Term. These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 11.2 (Termination).
    2. Termination. If you violate any provision of these Terms, then your authorization to access the Service and these Terms automatically terminate. In addition, Meow Wolf may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice, and without any liability to you arising from such termination. You may terminate your account and these Terms at any time by completing the form located at https://meowwolf.com/data-removal that notifies us you no longer wish to use the Services.
    3. Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Meow Wolf any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections 5.4 (Feedback), 6 (Ownership; Proprietary Rights), 11.3 (Effect of Termination), 12 (Assumption of Risk; Indemnity), 13 (Disclaimers; No Warranties by Meow Wolf), 14 (Limitation of Liability), 16 (Dispute Resolution and Arbitration), 17 (Waiver of Injunctive or Other Equitable Relief) and 18 (Miscellaneous) will survive. If your account has been terminated for a breach of these Terms, then you are prohibited from creating a new account on the Service using a different name, email address or other forms of account verification.
    4. Modification of the Service. Meow Wolf reserves the right to modify or discontinue all or any portion of the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Meow Wolf will have no liability for any change to the Service, including any paid-for functionalities of the Service, or any suspension or termination of your access to or use of the Service.
  12. Assumption of Risk; Indemnity.
    1. Assumption of Risk. The Exhibition Services may contain audio-visual effects, strobe lights, or other features (e.g., ladders, tunnels, uneven floors) that may affect your physical senses and/or physical condition, such as dark spaces with stairs, low overhangs, tight spaces, flashing lights, theatrical fog effects, and exposed materials, which may result in disorientation, distraction, and other risks.  Other components may require or cause physical interaction and/or physical exertion.  These hazards are potentially dangerous and involve a risk of injury or death to you or your guests or the threat of property damage.  It is essential that you and your guests use care and follow all instructions, rules, and directions of our staff when using the Services.  It is also vital that you and your guests are physically fit and do not have any medical or other condition that could limit the ability to participate in and/or interact with the Services or that could or might cause injury as a result of participation in and/or interaction with the Services.  You and your guests consent to medical and other treatment in the event of an emergency or other circumstances that require medical care or other treatment in the reasonable judgment of Meow Wolf or other medical personnel. These hazards are an inherent part of the Services and in consideration of Meow Wolf permitting you to participate in and/or interact with the Services, you (FOR YOURSELF AND YOUR GUESTS) voluntarily agree to accept and assume any risks of injury, death, and/or damage associated in any way with participation in and/or interaction with the Services.  You (FOR YOURSELF AND YOUR GUESTS) hereby fully and forever release Meow Wolf and its owners, affiliates, and employees from any and all claims for negligence, premises liability, injuries (including death), or damages that may be sustained in connection with the Services, and waive any right to bring a claim against Meow Wolf and its owners, affiliates, and employees relating to the services. You are responsible for informing your guests of this assumption of risk, release, waiver, and indemnification agreement before allowing them to use the Services.
    2. Indemnity. To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Meow Wolf, its affiliates and their respective shareholders, directors, managers, members, officers, employees, consultants, and agents (together, the “Meow Wolf Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including attorneys’ fees and costs, arising out of or connected with: (1) your unauthorized use of, or misuse of, the Service; (2) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (3) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (4) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.
  13. Disclaimers; No Warranties by Meow Wolf
    1. THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. MEOW WOLF DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. MEOW WOLF DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND MEOW WOLF DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.
    2. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR MEOW WOLF ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE MEOW WOLF ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE) OR ANY LOSS OF DATA.
    3. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION 13 (DISCLAIMERS; NO WARRANTIES BY MEOW WOLF) APPLY TO THE FULLEST EXTENT PERMITTED BY LAW REGARDLESS OF THE FORM OF ACTION. Meow Wolf does not disclaim any warranty or other right that Meow Wolf is prohibited from disclaiming under applicable law.
  14. Limitation of Liability
    1. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE MEOW WOLF ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY MEOW WOLF ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.
    2. EXCEPT AS PROVIDED IN SECTIONS 16.5 (COMMENCING ARBITRATION) AND 16.7 (ARBITRATION RELIEF) AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE MEOW WOLF ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO MEOW WOLF FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM AND (B) US$100.
    3. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 14 (LIMITATION OF LIABILITY) WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
  15. DMCA/Copyright Policy. Meow Wolf responds to copyright notifications and counternotifications submitted under the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“DMCA”). To submit a notice of claimed copyright infringement under U.S. law, provide our designated agent with the following written information:
    • A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
    • Identification of the copyrighted work claimed to have been infringed;
    • Identification of the infringing material and information reasonably sufficient to permit us to locate that material;
    • Your contact information, including your address, telephone number, and e-mail address;
    • A statement that you have a good faith belief that the use of the material in the manner asserted is not authorized by the copyright owner, its agent, or the law; and
    • A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
    Our designated agent is:
    DMCA Agent
    Company: Meow Wolf, Inc.
    Address: 2600 Camino Entrada, Santa Fe, NM 87507
    Phone: 1-866-636-9969
    Email: [email protected]

    You can obtain further information from the Copyright Office’s online directory at www.dmca.copyright.gov/osp.
  16. Dispute Resolution and Arbitration
    1. Generally. Except as described in Section 16.2 (Exceptions) and 16.3 (Opt-Out), you and Meow Wolf agree that every dispute arising in connection with these Terms, the Service, or communications from us will be resolved through binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, is less formal than a court proceeding, may allow for more limited discovery than in court, and is subject to very limited review by courts. This agreement to arbitrate disputes includes all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. Any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement will be resolved by the arbitrator.
      YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND MEOW WOLF ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
    2. Exceptions. Although we are agreeing to arbitrate most disputes between us, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.
    3. Opt-Out. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 16 (Dispute Resolution and Arbitration) within 30 days after the date that you agree to these Terms by sending a letter to Meow Wolf, Inc., Attention: Legal Department – Arbitration Opt-Out, 2600 Camino Entrada, Santa Fe, NM 87507 that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Meow Wolf receives your Opt-Out Notice, this Section 16 (Dispute Resolution and Arbitration) will be void and any action arising out of these Terms will be resolved as set forth in Section 18.2 (Governing Law). The remaining provisions of these Terms will not be affected by your Opt-Out Notice.
    4. Arbitrator. This arbitration agreement, and any arbitration between us, is subject to the Federal Arbitration Act and will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (collectively, “AAA Rules”) as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at +1-800-778-7879, or by contacting Meow Wolf by sending a letter to Meow Wolf, Inc., Attention: Legal Department – Arbitration AAA Rules, 2600 Camino Entrada, Santa Fe, NM 87507.
    5. Commencing Arbitration. Before initiating arbitration, a party must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). Meow Wolf’s address for Notice of Arbitration is: Meow Wolf, Inc., 2600 Camino Entrada, Santa Fe, NM 87507. The Notice of Arbitration must: (a) identify the name or email associated with the account of the party making the claim; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Meow Wolf may commence an arbitration proceeding. If you commence arbitration in accordance with these Terms, Meow Wolf will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000 or if the Company has received 25 or more similar demands for arbitration, in which case the payment of any fees will be decided by the AAA Rules. If the arbitrator finds that either the substance of the claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules and the other party may seek reimbursement for any fees paid to AAA.
    6. Arbitration Proceedings. Any arbitration hearing will take place in the county and state of your residence unless we agree otherwise or, if the claim is for $10,000 or less (and does not seek injunctive relief), you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a telephonic or video hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your residence. During the arbitration, the amount of any settlement offer made by you or Meow Wolf must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based.
    7. Arbitration Relief. Except as provided in Section 16.8 (No Class Actions), the arbitrator can award any relief that would be available if the claims had been brought in a court of competent jurisdiction. If the arbitrator awards you an amount higher than the last written settlement amount offered by Meow Wolf before an arbitrator was selected, Meow Wolf will pay to you the higher of: (a) the amount awarded by the arbitrator and (b) $5,000. The arbitrator’s award shall be final and binding on all parties, except (1) for judicial review expressly permitted by law or (2) if the arbitrator’s award includes an award of injunctive relief against a party, in which case that party shall have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that shall not be bound by the arbitrator’s application or conclusions of law. Judgment on the award may be entered in any court having jurisdiction.
    8. No Class Actions. YOU AND MEOW WOLF AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Meow Wolf agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
    9. Modifications to this Arbitration Provision. If Meow Wolf makes any substantive change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to Meow Wolf’s address for Notice of Arbitration, in which case your account with Meow Wolf will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.
    10. Enforceability. If Section 16.8 (No Class Actions) or the entirety of this Section 16 (Dispute Resolution and Arbitration) is found to be unenforceable, or if Meow Wolf receives an Opt-Out Notice from you, then the entirety of this Section 16 (Dispute Resolution and Arbitration) will be null and void and, in that case, the exclusive jurisdiction and venue described in Section 18.2 (Governing Law) will govern any action arising out of or related to these Terms.
  17. Waiver of Injunctive or Other Equitable Relief. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT YOU WILL NOT BE PERMITTED TO OBTAIN AN INJUNCTION OR OTHER EQUITABLE RELIEF OF ANY KIND AGAINST ANY MEOW WOLF ENTITY, SUCH AS ANY COURT OR OTHER ACTION THAT MAY INTERFERE WITH OR PREVENT THE DEVELOPMENT OR EXPLOITATION OF ANY WEBSITE, APPLICATION, CONTENT, SUBMISSIONS, PRODUCT, SERVICE, OR INTELLECTUAL PROPERTY OWNED, LICENSED, USED OR CONTROLLED BY MEOW WOLF OR A LICENSOR OF MEOW WOLF.
  18. Miscellaneous
    1. General Terms. These Terms, including the Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and Meow Wolf regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms and all rights granted under these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of Section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to.” If any part of these Terms is held to be invalid or unenforceable, then the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.
    2. Governing Law. These Terms are governed by the laws of the State of New Mexico without regard to conflict of law principles. You and Meow Wolf submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Santa Fe County, New Mexico for resolution of any lawsuit or court proceeding permitted under these Terms. We operate the Service from our offices in New Mexico, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.
    3. Privacy Policy. Please read the Meow Wolf Privacy Policy (https://meowwolf.com/privacy-policy) (the “Privacy Policy”) carefully for information relating to our collection, use, storage, and disclosure of your personal information. The Meow Wolf Privacy Policy is incorporated by this reference into, and made a part of, these Terms.
    4. Additional Terms. Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “Additional Terms”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.
    5. Consent to Electronic Communications. By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
    6. Contact Information. The Service is offered by Meow Wolf, Inc., located at 2600 Camino Entrada, Santa Fe, NM 87507. You may contact us by sending correspondence to that address or by emailing us at [email protected].
    7. Notice to California Residents. If you are a California resident, then under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at +1-800-952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.
    8. No Support. We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.
    9. International Use. The Service is intended for visitors located within the United States. We make no representation that the Service is appropriate or available for use outside of the United States. Access to the Service from countries or territories or by individuals where such access is illegal is prohibited.
  19. Notice Regarding Apple. This Section 19 (Notice Regarding Apple) only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Meow Wolf only, not with Apple Inc. (“Apple”), and Apple is not responsible for the Service or the content of it. Apple has no obligation to furnish any maintenance and support services with respect to the Service. If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple will refund any applicable purchase price for the mobile application to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including: (1) product liability claims; (2) any claim that the Service fails to conform to any applicable legal or regulatory requirement; or (3) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement, and discharge of any third-party claim that the Service and/or your possession and use of the Service infringe a third party’s intellectual property rights. You agree to comply with any applicable third-party terms when using the Service. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms. You hereby represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.